Lizbeth Alas
Splendora,TX
Summary
Dynamic Credit & Collection Associate with Jaguar Fueling Services, recognized for strong negotiation skills and bilingual communication. Successfully enhanced collection initiatives, fostering positive client relationships while minimizing risk exposure. Proven empathy and tactfulness in resolving financial issues, contributing to overall team performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Credit & Collection Associate
Jaguar Fueling Services
Humble, TX
12.2022 - Current
- Collaborated with team members to strategize and execute company-wide collection initiatives, improving overall performance.
- Educated debtors on available resources and options for resolving financial issues, fostering positive relationships with clients.
- Participated in ongoing training programs to stay current on industry best practices, enhancing personal effectiveness as a Collection Associate.
- Minimized risk exposure by diligently adhering to internal policies and procedures throughout the collections process.
- Communicated well with customers helping in Spanish or English fluently being well mannered and informative
CNA
The Heights on Valley Ranch
Valley Ranch Tx
09.2020 - 12.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Guest Relations Executive
Big Rivers
Splendora Tx
05.2020 - 07.2020
- Served as main point of contact for VIP guests and kept individual requirements.
- Managed and improved customer service functions for reception and lounge areas.
- Successfully resolved booking discrepancies by liaising with reservation agents, ensuring minimal disruption to guest plans.
- Established a welcoming atmosphere at the front desk area through impeccable presentation and demeanor.
Education
High School Diploma -
Splendora High School
Splendora, TXSkills
- Strong negotiation skills
- Debt recovery expertise
- Empathy and tactfulness
- Call center experience
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Credit & Collection Associate
Jaguar Fueling Services
12.2022 - Current
CNA
The Heights on Valley Ranch
09.2020 - 12.2021
Guest Relations Executive
Big Rivers
05.2020 - 07.2020
High School Diploma -
Splendora High School