Lizbeth Diaz
Phoenix,AZ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
Work History
Transportation Specialist, Driver Support Services
Amazon
Tempe, Arizona
08.2023 - 07.2024
- Transportation Specialist in Driver Support Services (DSS)** typically holds a pivotal role in ensuring efficient and smooth transportation operations within a company. The job duties for this position often include:
- 1. **Driver Support and Coordination**: Assist drivers with various needs, including routing, scheduling, and troubleshooting issues that arise during deliveries. This may involve real-time support through communication channels like phone, chat, or email.
- 2. **Monitoring and Compliance**: Ensure that all transportation activities comply with company policies, safety standards, and regulatory requirements. This includes monitoring driver performance, tracking deliveries, and addressing any deviations from standard operating procedures.
- 3. **Data Analysis and Reporting**: Collect and analyze data related to transportation operations, such as delivery times, route efficiency, and driver performance. Prepare reports and provide insights to improve efficiency and customer satisfaction
- 4. **Training and Development**: Provide training and ongoing support to drivers, helping them understand company procedures, safety protocols, and customer service expectations. This may also involve updating training materials and conducting workshops
- 5. **Problem Resolution**: Address and resolve issues that impact delivery operations, such as vehicle breakdowns, delivery disputes, or other logistical challenges. Act as a point of escalation for complex problems that require a higher level of intervention
- 6. **Customer Interaction**: Communicate with customers to address delivery-related inquiries, complaints, or issues. Ensure that customer concerns are resolved promptly and satisfactorily.
- 7. **Collaboration**: Work closely with other departments such as logistics, warehouse management, and customer service to streamline operations and improve overall efficiency.
- 8. **Technology Utilization**: Use various software and tools for route planning, tracking, and reporting. Stay updated with the latest technological advancements in transportation and logistics.
- 9. **Documentation and Record Keeping**: Maintain accurate records of all transportation activities, incidents, and communications. Ensure that all documentation is complete and accessible for future reference or audits.
- 10. **Continuous Improvement**: Participate in process improvement initiatives to enhance transportation efficiency, reduce costs, and improve customer satisfaction. This includes identifying bottlenecks and suggesting innovative solutions.
- The role requires a combination of strong communication skills, logistical knowledge, and the ability to work under pressure.
Transportación (TOM Team)
Amazon
Tolleson, Arizona
08.2022 - 08.2023
- 1.Trailer Movement and Positioning: by Operate trailer yard trucks to move, organize, and position trailers within the yard or between facilities.
- Ensure trailers are properly aligned with loading docks or parking areas for efficient loading/unloading.
- 2.Loading and Unloading Coordination: Work closely with warehouse or loading dock teams to coordinate the loading and unloading of goods.Verify that trailers are securely loaded and properly balanced to prevent shifting during transit.
- 3.Safety and Compliance:Follow all safety protocols and guidelines while operating equipment and handling trailers.
- Conduct regular inspections of trailers and yard trucks to ensure they are in good working condition and meet safety standards.Report any equipment malfunctions or safety hazards to supervisors.
- 4.Documentation and Reporting:Maintain accurate records of trailer movements, load status, and yard inventory.Complete necessary documentation for inbound and outbound shipments.
- 5.Communication and Coordination:Communicate effectively with warehouse staff, drivers, and supervisors to ensure smooth operations.Address any issues or delays in trailer movements promptly and efficiently.
- 6.Yard Management:Organize the trailer yard for maximum efficiency, ensuring that trailers are easily accessible and properly arranged.
- Assist in managing yard space to prevent congestion and ensure a safe working environment.
- 7.Vehicle Maintenance and Care:Perform routine checks and maintenance on yard trucks and trailers, including checking fluid levels, tires, and other essential component Ensure cleanliness and upkeep of equipment.
- 8.Ad Hoc Duties:Assist with other transportation or logistics tasks as needed, such as assisting with route planning, load verification, or inventory checks.
Associate
Amazon
Tolleson, AZ
07.2021 - 08.2022
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Conducted inventory checks to ensure accuracy of shelf stock.
Insurance Sales Agent
Aall Insurance Group
Tolleson, AZ
08.2017 - 08.2021
- Responded promptly to customer inquiries regarding product availability or pricing.
- Built relationships with existing clients by providing exceptional service.
- Advised clients on coverage amounts needed based on individual circumstances.
- Performed administrative tasks such as updating databases, filing paperwork.
- Attended industry conferences and seminars to stay up-to-date on changes in regulations and trends in the insurance sector.
- Followed up with clients regularly to ensure satisfaction with services provided.
- Developed and implemented successful sales strategies to increase customer base.
- Assisted clients in selecting appropriate coverage options for their needs.
- Maintained accurate records of client information in CRM software system.
- Processed applications and paperwork related to policy issuance or renewal.
- Reviewed insurance policies periodically to make sure they meet customer needs.
- Addressed and resolved clients' inquiries and concerns promptly, ensuring high levels of client satisfaction.
- Collaborated with underwriters to assess risks and determine policy terms and premiums.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Exceeded company sales goals for new policies.
- Developed positive relationships with customers through friendly interactions.
- Counted and balanced cash drawer at the beginning and end of shift.
- Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
- Demonstrated ability to work independently with minimal supervision.
Skills
- Coordinating schedules
- Transportation Planning
- Securing loads
- Reverse Logistics
- Route Planning
- Documentation Management
- Logistics network analysis
- Handheld Scanners
- Assisting customers
- Inspecting vehicles
- Customs Compliance
- Road safety
- Data Entry
- Paperwork Processing
Timeline
Transportation Specialist, Driver Support Services
Amazon
08.2023 - 07.2024
Transportación (TOM Team)
Amazon
08.2022 - 08.2023
Associate
Amazon
07.2021 - 08.2022
Insurance Sales Agent
Aall Insurance Group
08.2017 - 08.2021