Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lizbeth Dorantes Cordova

Minneapolis,MN

Summary

Dynamic and results-driven trainer with a proven track record at Culvers, specializing in customer service training and operational workflow development. Successfully enhanced team performance through effective coaching strategies and fostered a positive environment, leading to improved team cohesion and morale. Adaptable communicator dedicated to resolving customer inquiries and complaints.

Developed skills in guiding and motivating individuals within supportive and goal-oriented environment. Able to foster strong relationships, encourage personal growth, and drive performance improvements. Seeking to transition into new field where these transferrable skills can contribute to success and innovation.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

3
3
years of professional experience

Work History

Entrenador

Culvers
01.2023 - 10.2025
  • Trained and mentored team members on customer service best practices.
  • Developed and implemented operational workflows to enhance team efficiency.
  • Monitored daily performance metrics to ensure quality service delivery.
  • Resolved customer inquiries and complaints, fostering positive experiences.
  • Enhanced team performance by developing and implementing effective coaching strategies.
  • Fostered positive and inclusive team environment, leading to increased team cohesion and morale.

Education

High School Diploma -

Rafael Ramirez Castano
Veracruz, Mexico
12-2012

Skills

  • Customer service training
  • Operational workflow development
  • Performance monitoring
  • Complaint resolution
  • Team collaboration strategies
  • Adaptability in dynamic environments
  • Effective communication
  • Personable and friendly
  • Team motivation
  • Team development
  • Group leadership

Timeline

Entrenador

Culvers
01.2023 - 10.2025

High School Diploma -

Rafael Ramirez Castano
Lizbeth Dorantes Cordova