Lizbeth Flores
Richmond,TX
Summary
Achieved high levels of productivity through effective multitasking and adherence to instructions. Fostered a respectful atmosphere that promotes collaboration and teamwork. Delivered exceptional support to employers by consistently exceeding expectations. Open to relocation anywhere in the US. Authorized to work for any employer in the US.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Data/Administration Assistant
Biotics Research Corporation
Rosenberg, TX
03.2024 - Current
- Oversee data transfer processes from paper to digital formats, enhancing data accessibility and accuracy. Leverage Microsoft Office tools to streamline documentation and reporting. Coordinate file organization, batch record reviews, and data collection efforts to support operational efficiency.
Licensed Insurance Agent/Customer Service Representative
Bloom insurance
Bloomington, IL
08.2023 - 01.2024
- Handled client inquiries regarding health insurance applications and provided information on prescriptions and pharmacies. Delivered exceptional customer service and support to clients.
Customer Service Representative
Maximus Call Center
Edinburg, TX
12.2022 - 02.2023
- Handled customer inquiries regarding Texas benefits for residents of Texas. Provided assistance to individuals seeking information on eligibility and application processes. Resolved issues related to benefits in a timely manner.
Curbside
HEB
Burleson, TX
09.2021 - 10.2021
- I was a curbside employee. I was in charge of handling customers orders, giving good customer service and working at a fast pace.
Education
High School Diploma -
McAllen High School
McAllen12.2021
Skills
- Demonstrated fluency in multiple languages to enhance communication effectiveness
- Enhanced computer proficiency to streamline workflow processes
- Assisted customers with inquiries and issues to enhance satisfaction Provided timely solutions to support customer needs Collaborated with team members to improve service delivery
- Assisted in typing documents for team projects Supported data entry tasks to ensure accuracy Contributed to maintaining organized digital files
- Cultivated comprehensive office experience through diverse administrative tasks
- Assisted in delivering educational content to students Supported classroom management and student engagement initiatives Collaborated with colleagues to enhance teaching strategies
- Demonstrated exceptional organizational skills to streamline project workflows
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Executed systematic filing processes to ensure organized document management
- Assisted in daily care routines for toddlers Supported developmental activities through play and interaction Maintained a safe and nurturing environment for children
- Assisted in organizing and maintaining Excel spreadsheets for data entry tasks Supported team members by updating and formatting Excel documents Contributed to data analysis by preparing Excel charts and graphs
- Assisted clients in navigating Medicare options Supported enrollment processes to ensure timely access to benefits Provided information on coverage details to enhance client understanding
- Assisted in translation of documents and communications to support Spanish-speaking clients Collaborated with team members to enhance customer service experiences for Spanish-speaking individuals Provided language support during meetings to facilitate effective communication
- Optimized scheduling and prioritization of tasks to enhance productivity
- Utilized Microsoft Office applications to assist in document creation and data management Supported team members in organizing presentations and reports Aided in maintaining accurate records and schedules
- Facilitated English language instruction to enhance communication skills
- Executed clerical tasks to ensure efficient office operations
- Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
- Executed accurate data entry processes to ensure information integrity
- Executed administrative functions to enhance operational efficiency
- Utilized Microsoft Word to create and format professional documents
- Utilized Microsoft Outlook to manage daily communications and schedule meetings effectively Supported team members in organizing tasks and deadlines through calendar management Assisted in maintaining organized email correspondence for improved workflow
- Implemented effective phone etiquette strategies to enhance communication efficiency
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Facilitated communication and collaboration in multiple languages
- Customer Service
Certification
- Food Handler Certification
- Driver's License
- Health Insurance License August 2023 to August 2025
Timeline
Data/Administration Assistant
Biotics Research Corporation
03.2024 - Current
Licensed Insurance Agent/Customer Service Representative
Bloom insurance
08.2023 - 01.2024
Customer Service Representative
Maximus Call Center
12.2022 - 02.2023
Curbside
HEB
09.2021 - 10.2021
High School Diploma -
McAllen High School