Lizbeth Fonseca
Orlando,FL
Summary
Results-driven professional with expertise in performance management, sales strategy development, and customer relationship management. Proven track record of driving growth and improving retention across franchise and corporate operations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Franchise Development Manager
Del Toro Franchising Corp
Orlando, FL
12.2024 - Current
- Lead performance management and growth strategy across a network of franchise locations, focusing on achieving monthly premium targets and improving retention.
- Conduct monthly production reviews with franchise owners, establishing KPIs, accountability structures, and action plans.
- Analyze production data, quoting activity, and retention metrics to identify gaps and implement targeted growth strategies.
- Enforce compliance with Franchise Agreements and Operations Manual, including E&O coverage, accounting standards, and carrier requirements.
- Partner with executive leadership to support franchise expansion initiatives and market analysis.
- Drive adoption of lead generation programs and structured sales processes to increase quote volume and conversions.
- Co-developed and standardized the Franchise Operations Manual, establishing clear procedures across business setup, compliance, training, and daily operations to ensure consistency and scalability across locations.
Corporate Offices Operations Manager
Del Toro Insurance
Orlando, Florida
10.2023 - 12.2024
- Oversaw operations across corporate locations, ensuring alignment with company standards, compliance requirements, and performance goals.
- Managed team performance, productivity, and service quality across multiple offices.
- Implemented operational improvements to streamline workflows and increase efficiency.
- Collaborated with cross-functional departments to resolve operational and compliance issues.
- Conducted regular audits to ensure compliance with industry regulations.
Business Development Manager
Del Toro Insurance
Orlando, Florida
11.2018 - 10.2023
- Developed strategic partnerships to expand client base and enhance service offerings.
- Conducted market analysis to identify emerging trends and opportunities for growth.
- Managed client relationships to ensure satisfaction and retention of key accounts.
- Collaborated with marketing teams to create targeted campaigns for new business initiatives.
- Developed and implemented strategies to increase sales and market share.
Office Manager
Del Toro Insurance
Miami, FL
05.2018 - 11.2018
- Managed daily office operations, including staff supervision, customer service, and sales performance.
- Ensured compliance with company policies and insurance regulations.
- Supported team development and onboarding of new employees.
Insurance Agent
Del Toro Insurance
Miami, FL
09.2013 - 05.2018
- Acquired new clients by quoting and selling insurance policies, contributing to business growth.
- Cultivated customer relationships that enhanced retention and led to increased referrals.
- Developed customized insurance solutions to meet specific client needs.
Manager
McDonald's
Miami, Florida
07.2006 - 09.2013
- Supervised daily operations to ensure efficient restaurant performance.
- Trained staff on customer service standards and operational procedures.
- Managed inventory levels to maintain stock availability and minimize waste.
Sales Associate
Hallmark Cards & Gifts
Miami, FL
05.2006 - 07.2006
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Processed sales transactions using point-of-sale systems, ensuring accuracy and customer satisfaction.
- Executed cashier duties, including accepting payments, issuing receipts, and providing correct change.
Education
Associate of Arts - Business Administration And Management
Valencia College
Orlando, FLSkills
- Sales strategy
- Territory management
- Customer management
- Performance management
- Strategic planning
- Business growth
- Sales tracking
- Operations oversight
- Training management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Property and Casualty Insurance Agent
Timeline
Franchise Development Manager
Del Toro Franchising Corp
12.2024 - Current
Corporate Offices Operations Manager
Del Toro Insurance
10.2023 - 12.2024
Business Development Manager
Del Toro Insurance
11.2018 - 10.2023
Office Manager
Del Toro Insurance
05.2018 - 11.2018
Insurance Agent
Del Toro Insurance
09.2013 - 05.2018
Manager
McDonald's
07.2006 - 09.2013
Sales Associate
Hallmark Cards & Gifts
05.2006 - 07.2006
Associate of Arts - Business Administration And Management
Valencia College