Lizbeth Gallegos
Sunland Park,NM
Summary
Results-focused retail and call center professional with experience in customer support, team coordination, payroll, and timekeeping. Background includes training associates, handling escalations, supporting vendor and client relationships, and improving service through CRM systems and account updates.
Overview
1
1
Language
7
7
years of professional experience
Work History
Sales Representative
Spectrum
El Paso, TX
08.2026 - 10.2026
- Sold Spectrum internet, TV, phone, and mobile services to residential customers.
- Educated prospects on Spectrum plans, pricing, promotions, and service features to drive informed purchasing decisions.
- Aligned customer needs with tailored household connectivity solutions to enhance satisfaction.
- Facilitated processing of new orders, service changes, and account updates in Spectrum systems to ensure seamless customer experience.
Team Lead
Walmart
El Paso, Tx
11.2019 - 04.2026
- Relevant Call Center Experience:
- Supervised call handle times to ensure timely customer service on the phones.
- Monitored metrics such as AHT, calls per day, and 1st call resolution to maintain high service standards.
- Handled escalations to de-escalate customer issues and promote a seamless e-commerce experience.
- Setup & trained a call center at store 5/17 of 8 employees for online grocery customer complaints.
- Guided associates to help guide clients on Website & APP navigation.
- Facilitated training programs for store associates to enhance skills.
- Assisted with coaching store associates to achieve their full potential.
- Utilized Payroll/HR systems like Workday, SMART, Walmart Wire, Ulearn.
- Payroll/Time&Attendance Experience
- Ensured accurate completion and correction of all employee timecards in department.
- Finalized and approved employee timecards at the end of the pay periods.
- Assisted with Payroll Pay Statement breakdowns to employees.
- Reported any discrepancies to our Payroll Processing Team through Workday tickets.
- Vendor Relationship Book of Business:
- Maintained detailed records of vendor relationships to ensure effective communication.
- Ensure smooth store operations by leveraging vendor relationships.
- Working with multiple internal teams to identify solutions for vendor needs.
- Set expectations for vendors and internal teams to meet client and company needs.
- Communicate areas of opportunity to internal teams and clients' points of contact.
Education
Bachelor's - Psychology
University of Texas At El Paso
El Paso, TX05-2025
Skills
- Product sales
- Sales forecasting
- Account management
- CRM systems
- Order fulfillment
- Needs analysis
- Customer service
Human Resources:
- Assisted with recruitment and staUing.
- Assisted with maintaining employee relations, conflict resolution, and fostering a positive work environment.
- Assisted with implementing training programs to enhance employee skills and performance.
- Ensure employees retain knowledge of competitive compensation structures and assist with the m anagement of employee benefit programs.
- Execute understanding and adherence to employment laws, regulations, and company policies by communicating and following up with store personnel.
General Walmart Team Lead Operations:
- Assisted with executing strategies for the store, aimed at increasing market share and achieving exceptional performance in the industry.
- Took charge with a cross-functional team with several hourly managers and hundreds of associates for the smooth running of routine operations, in areas such as E-commerce, Grocery, General Goods.
- Assisted wit executing store operations, including general merchandising and consumable goods.
- Optimized business performance through executing key reports and scorecards concurrently reporting the findings to salaried senior leadership.
- Implemented store initiatives, such as scheduling, store maintenance, revenue generations, and safety administration in accordance with store policies.
Languages
Spanish
Native/ Bilingual
Timeline
Sales Representative
Spectrum
08.2026 - 10.2026
Team Lead
Walmart
11.2019 - 04.2026
Bachelor's - Psychology
University of Texas At El Paso