Lizbeth Lozano
Lakewood,CO
Summary
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards.
Overview
8
8
years of professional experience
Work History
TEACHER ASSISTANT
DENVER CHILD CARE CENTER
05.2022 - 07.2024
- As the right hand of the lead teacher duties included, record keeping, supervision, and be a supportive teacher to all children. Also, documenting student progress and lesson planning.
LEASING AGENT
WHEEELHOUSE APTS
06.2020 - 12.2021
- Assisting in marketing and leasing 3 properties up to 189 apartments in total. As the leasing agent, duties include overseeing properties to maintain properties clean and presentable. Screening prospective tenants, coordinating the orientation of new tenants. Assist with performing office management and clerical tasks.
Customer Service Supervisor
The Home Depot Inc
Denver, CO
05.2016 - 11.2019
- Supervised customer service team, ensuring safety training, deliveries and collaborated with all other departments.
- Trained new staff on customer interaction techniques.
- Resolved escalated customer issues, enhancing overall satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Promoted a positive work environment through open communication channels and collaboration.
Education
ASSOCIATES - BUSINESS MANAGEMENT AND ACCOUNTING
COLLEGEAMERICA
06.2019
Skills
- Fluent in Spanish and English
- A resourceful team player
- 8 years of exercising exceptional customer service
- Collaborative teamwork
- Fundamental leadership skills
- Resourceful in completion of projects, organizing, and driven by results
- Quick adaptability with motive to grow in company
- Critical thinking
- Customer relations
- Microsoft office
Languages
Spanish
Native or Bilingual
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
TEACHER ASSISTANT
DENVER CHILD CARE CENTER
05.2022 - 07.2024
LEASING AGENT
WHEEELHOUSE APTS
06.2020 - 12.2021
Customer Service Supervisor
The Home Depot Inc
05.2016 - 11.2019
ASSOCIATES - BUSINESS MANAGEMENT AND ACCOUNTING
COLLEGEAMERICA