Lizbeth Macias
Baldwin Park ,CA
Summary
Dynamic professional with expertise in environmental compliance and staff supervision, honed at United Pumping Service, Inc. Achieved 100% outstanding customer service through strategic training and development. Proficient in business development and planning, with strong communication skills. Excel in implementing sustainability initiatives and enhancing operational efficiency.
Overview
12
12
years of professional experience
Work History
Environmental Compliance Manager
United Pumping Service, Inc
10.2025 - Current
- Conducted thorough assessments and implemented environmental compliance strategies in accordance with federal, state, and local regulations.
- Analyzed adherence to environmental regulations through regular audits, identifying key areas for improvement.
- Engaged with cross-functional teams to implement sustainability initiatives, driving improvements in operational practices.
- Developed comprehensive training modules focusing on environmental compliance and awareness.
- Developed and delivered targeted training modules for new customer service representatives, focusing on effective profiling strategies for multiple facilities.
- Authorized work orders and transportation documentation to ensure compliance with DOT regulations.
- Executed profile completion and facilitated identification of hazardous and non-hazardous waste along with its constituents.
Customer Service Representative
United Pumping Service, Inc
09.2023 - 10.2025
- Addressed customer inquiries with efficiency, fostering satisfaction and loyalty.
- Executed prompt processing of service requests to enhance operational efficiency.
- Facilitated training sessions for new representatives on company policies and procedures.
- Oversaw meticulous record-keeping of customer interactions and transactions.
- Facilitated collaboration with logistics department to accelerate emergency response requests.
- Demonstrated expertise in RCRA waste management and DOT regulatory compliance.
- Managed execution of transportation paperwork, including hazardous and non-hazardous manifests, bills of lading, and labels.
- Facilitated completion of waste transportation paperwork for sales representatives.
- Facilitated onsite city projects focused on profiling hazardous and non-hazardous waste.
Service Manager/Coordinator
TurFresh Inc
07.2021 - 08.2023
- Managed book of business with regular customers across multiple product lines.
- Captured business by explaining, demonstrating and highlighting products through conversations and formal presentations.
- Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
- Prospected new leads with high level of outbound calls to both cold and warm contacts.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Audited timesheets and payroll records for accuracy.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Assisted with recruitment and onboarding of new employees.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Assistant Store Manager
Bath & Body Works
09.2017 - 06.2021
- Trained new managers on store procedures, policies and customer service, achieving 100% outstanding customer service.
- Managed strategic business planning and day-to-day operations
- Enhanced revenue and gross profits by eliminating waste and maximizing customer satisfaction.
- Coordinated sales reports, reconciled accounts and made bank deposits.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Oversaw overnight store operations, including staff assignments and production lists.
- Effectively communicated with management and colleagues on staff scheduling, customer service and fuel inventory status.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached 60 sales associates in product specifications, sales incentives and selling techniques.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Supervised and evaluated staff of 3 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained 50 staff associates and equipped to comply with company policies and procedures.
Store Manager
Claires Stores Inc.
10.2014 - 08.2017
- Maintained connections with clients to encourage repeat business and referrals.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Trained and coached employees on company policies, best practices and store opening and closing procedures.
- Performed cash register operations by applying coupons, giving customer totals and handling cash and credit card payments.
- Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
- Conducted various branch operations tasks such as balancing and replenishing ATM, TCD and shipment processing.
- Contributed to positive, organized store appearance through executing planograms.
- Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations.
- Coached store managers and other leaders on effective methods of informally training new staff members on product knowledge and customer service.
- Trained new associates on POS system and key sales tactics to run cash office.
Education
High School Diploma -
Loara High School
Anaheim, CA05.2011
No Degree - Business Communications
Cypress College
Cypress, CASkills
- Staff Supervision
- Business Development and Planning
- Staff Management
- RCRA Knowledge
- Communication skills
- Organizational skills
- Computer literacy
- Detail oriented
- Remote/Hybrid Schedule
- High-leveled communicator
- Diverse multitasker
Languages
Spanish
Native or Bilingual
Timeline
Environmental Compliance Manager
United Pumping Service, Inc
10.2025 - Current
Customer Service Representative
United Pumping Service, Inc
09.2023 - 10.2025
Service Manager/Coordinator
TurFresh Inc
07.2021 - 08.2023
Assistant Store Manager
Bath & Body Works
09.2017 - 06.2021
Store Manager
Claires Stores Inc.
10.2014 - 08.2017
High School Diploma -
Loara High School
No Degree - Business Communications
Cypress College