Lizbeth Mendez
Saint Cloud,FL
Summary
Inflight crew member with 7 years of experience in the aviation industry. Skilled in facilitating engaging and interactive learning experiences to equip crew members with the knowledge and skills necessary for success. Committed to fostering a culture of professionalism, teamwork, and customer service excellence within the cabin crew. Proven track record of effectively assessing performance and providing constructive feedback to enhance individual and team capabilities. Dedicated to upholding regulatory compliance and industry standards while promoting a safe and enjoyable travel experience for customers.
Overview
7
7
years of professional experience
Work History
Instructor Inflight
JetBlue Airways
02.2022 - Current
- Organized and facilitated role playing scenarios that simulate real-life emergency situations.
- Demonstrated safety procedures such as how to use safety equipment, evacuate an aircraft, and handle emergency situations.
- Stayed current with aviation regulations, safety standards, and industry best practices to ensure that training programs comply with legal requirements and reflect the latest safety protocols.
- Participated in updating training materials, incorporating new technologies, and refining teaching methodologies.
- Mentored and Supported new hiring classes by offering guidance, encouragement, and support throughout the training process.
Inflight
JetBlue Airways
06.2017 - 01.2022
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Education
Bachelor of Science - Business Administration in Marketing
Florida International University
Miami, FL07.2019
Skills
- Strong Communication Skills
- Industry Expertise
- Compliance Standards
- Process Evaluations
- Strong Work Ethic
- Reliability and Punctuality
Languages
Spanish
Native or Bilingual
Timeline
Instructor Inflight
JetBlue Airways
02.2022 - Current
Inflight
JetBlue Airways
06.2017 - 01.2022
Bachelor of Science - Business Administration in Marketing
Florida International University