LIZBETH PEGUERO
Matawan,NJ
Summary
- Bilingual Government Case Manager with expertise in managing caseloads of up to 500 clients monthly, compliance in monitoring, documentation review, needs assessments, field verification, and cross-agency coordination. Demonstrated ability to analyze complex information, exercise independent judgment, identify compliance concerns, maintain accurate records, and manage competing priorities within established policies and procedures.
Overview
8
8
years of professional experience
Work History
CASE MANAGER
ISAP
New Brunswick, NJ
02.2025 - Current
- Manage a high-volume caseload of up to 500 clients per month, monitoring compliance with program requirements and departmental procedures.
- Ensured client attendance at immigration court hearings, maintaining accurate and timely case documentation to support legal processes.
- Conduct needs assessments related to housing, employment, and other client needs and connect individuals with appropriate community resources.
- Analyze complex case information and exercise independent judgment to determine appropriate next steps, resolve issues, and meet deadlines.
- Monitored client compliance, reporting concerns, violations, and significant case developments to supervisors for informed decision-making.
- Coordinate jail releases and facilitate transitions, follow-up support, and continued case management services.
- Conducted weekly home visits to assess client needs and monitor progress, ensuring adherence to program requirements and facilitating support.
- Collaborate with supervisors, government agencies, court personnel, detention facilities, and other stakeholders to resolve complex cases.
- Review and verify case documentation to ensure accuracy, completeness, and compliance with applicable requirements.
- Assist colleagues by providing guidance regarding case procedures, documentation requirements, compliance expectations, and departmental workflows.
- Manage competing priorities while maintaining organized case records and meeting established deadlines.
CUSTOMER SERVICE REPRESENTATIVE
Castle Couture
Manalapan, NJ
08.2020 - 02.2025
- Provided professional and personalized customer service in a fast-paced, high-volume environment.
- Conducted interviews and asked targeted questions to identify and assess customer needs.
- Addressed customer concerns and resolved issues promptly and effectively.
- Communicated clearly and professionally with customers, coworkers, and management.
- Maintained accurate records of customer interactions and service-related information.
- Managed multiple priorities while maintaining attention to detail and a positive customer experience.
- Demonstrated strong problem-solving, conflict-resolution, and interpersonal skills.
PARTY HOST
Kidztopia
Old Bridge, NJ
02.2019 - 08.2020
- Supervised children and maintained a safe, welcoming, and organized environment.
- Prepared and served food and beverages for parties and events.
- Enforced safety procedures and facility rules.
- Maintained accurate records and monitored individual participants.
- Assisted with event preparation, organization, and cleanup.
- Communicated effectively with children, parents, coworkers, and management.
Education
BACHELOR OF ARTS - SPANISH & SOCIOLOGY
Montclair State University
Montclair, NJ05-2024
Skills
- Case Management
- Compliance Monitoring
- Case Documentation
- Documentation Review
- Needs Assessments
- Resource Coordination
- Resource Field Verification
- Process Analysis
- Policy & Regulatory Compliance
- Report Writing
- Data Analysis
- Problem-Solving
- Independent Judgment
- Communication
- Organization & Time Management
- Attention to Detail
- Team Collaboration
Personal Information
Title: BILINGUAL CASE MANAGER | CLIENT SERVICES | COMPLIANCE
LANGUAGES
English — Native, Spanish — Native
AWARDS & HONORS
Employee of the Month
Timeline
CASE MANAGER
ISAP
02.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE
Castle Couture
08.2020 - 02.2025
PARTY HOST
Kidztopia
02.2019 - 08.2020
BACHELOR OF ARTS - SPANISH & SOCIOLOGY
Montclair State University