Lizbeth Sandoval-Diaz
Las Vegas,NV
Summary
Diligent individual with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
9
9
years of professional experience
Work History
Skye Bar & Grill
Skye Bar
05.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Assistant Store Manager
TitleMax
08.2016 - 05.2021
- Consistently met sales targets through proactive client outreach and relationship building efforts.
- Maintained a strong understanding of market trends and competitor offerings, allowing for the strategic positioning of products to attract new customers while retaining existing ones.
- Strengthened relationships with clients by providing personalized service and addressing concerns promptly.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Ensured confidentiality of sensitive information by adhering to strict document management protocols.
Education
Shadow Ridge High School
01-2015
Skills
- Customer service and engagement
- Team building and leadership
- Time management
- Problem-solving
- Multitasking
- Computer skills
- Interpersonal skills
- Organization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Skye Bar & Grill
Skye Bar
05.2021 - Current
Assistant Store Manager
TitleMax
08.2016 - 05.2021
Shadow Ridge High School