Lizbeth Vences
Summary
To Whom It May Concern,
My name is Lizbeth Vences. I have 11 years of experience in the medical and behavioral health field, with a strong background in patient care, rehabilitation support, and customer service. I currently live in Tooele, Utah.
I have worked in healthcare and rehabilitation environments supporting patient recovery, assisting with daily care needs, and collaborating with medical professionals, treatment teams, and rehabilitation centers. I also have experience coordinating care with external organizations, including parole officers, to support continuity of treatment and patient stability.
I am a dependable and compassionate professional who is highly organized and comfortable working in fast paced, high responsibility environments. As a mother of two children, ages 11 and 7, I bring strong patience, empathy, and the ability to stay calm under pressure. I take pride in being a strong team player who contributes to a positive and efficient care environment while ensuring patients receive quality support.
Thank you for your time and consideration. I look forward to the opportunity to speak with you.
Sincerely,
Lizbeth Vences
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Member Advocate Senior
SelectHealth
Murray
03.2022 - Current
- Provide high level member support by coordinating in-network provider access, care navigation, and appointment scheduling
- Manage behavioral health calls using a trauma informed approach; Spanish trained for bilingual member support
- Serve on a de-escalation line, supporting members in high stress situations and helping resolve concerns with empathy and professionalism
- Review and process out-of-network provider requests, completing detailed intake and eligibility assessments
- Serve on the Care Options team, supporting end to end workflow management, follow ups, and timely case closure
- Act as a Pod Resource Leader, assisting teammates with workflow challenges, conflict resolution, and problem solving to improve team efficiency and collaboration
- Support the NPR team by managing and processing medical pre-authorizations with accuracy and compliance
- Partner with cross functional teams to ensure timely resolution of member needs and continuity of care
- Ensure all work aligns with insurance guidelines, regulatory standards, and quality care expectations
Patient Service Representative
Exodus Healthcare Network
Magna
01.2019 - 05.2023
- Addressed patient inquiries and delivered accurate information on available services, enhancing patient understanding.
- Facilitated appointment scheduling and confirmation for patients to ensure timely access to services.
- Streamlined patient check-in and check-out procedures to improve overall patient flow.
- Trained new employees on workflows and operational best practices.
- Resolved customer inquiries and handled complaints with professionalism.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
Dental Assistant
Children’s Landing Pediatrics
West Jordan
08.2017 - 04.2019
- Assisted pediatric dentists during examinations and procedures.
- Prepared treatment rooms with necessary tools and equipment.
- Educated children and parents about oral hygiene practices.
- Took digital X-rays of teeth using radiographic equipment.
- Maintained a neat, clean and organized environment throughout the office.
Education
Certificate - Dental Assistant
Granite Technical Institute
Salt Lake City, UT, UT 08.2014 - 06.2015
High School Diploma -
Granger High School
West Valley City, UTSkills
- Patient care coordination
- Electronic Health Records (EHR) documentation
- HIPAA compliance & patient confidentiality
- Insurance verification
- Medical office operations
- Patient intake support
- Customer service excellence
- Time management
- Organizational efficiency
- Healthcare adaptability
- Crisis management
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Bilingual communication
- Insurance verification
Work History
Patient Service Representative
Exodus Healthcare Network
Magna, Utah
01.2019 - 05.2023
- Assisted patients with appointment scheduling and confirmation processes.
- Managed patient inquiries and provided accurate information on services offered.
- Coordinated patient check-in and check-out procedures efficiently.
Volunteer Work
- DV Shelter | Primary Children’s Hospital | Rehabilitation Centers
- Provided compassionate support to individuals and families in DV shelter and hospital settings
- Assisted patients and staff in rehabilitation and behavioral health environments
- Supported daily needs, structure, and recovery focused care in treatment centers
- Helped communicate and coordinate care with staff and external agencies when needed
Awards and Recognition
- Awarded the Intermountain Health LOVE Award Recognition for demonstrating excellence in patient centered care, compassion, professionalism, teamwork, and dedication to organizational values.
Timeline
Member Advocate Senior
SelectHealth
03.2022 - Current
Patient Service Representative
Exodus Healthcare Network
01.2019 - 05.2023
Dental Assistant
Children’s Landing Pediatrics
08.2017 - 04.2019
Certificate - Dental Assistant
Granite Technical Institute
08.2014 - 06.2015
High School Diploma -
Granger High School