KATHRENE HANNA
Las Vegas,NV
Summary
Healthcare operations leader specializing in clinical management and patient advocacy. Demonstrated success in improving workflow efficiency and maintaining regulatory compliance in diverse healthcare environments. Recognized for enhancing patient access and care coordination, with a commitment to driving operational performance.
Overview
12
12
years of professional experience
Work History
Senior Patient Advocate
True Path Health Support
Portland, Oregon
12.2023 - Current
- Managed healthcare advocacy service to enhance patient outcomes and streamline system navigation for diverse populations.
- Coordinated meetings with hospital staff and providers to resolve complex cases and ensure comprehensive patient care.
- Cultivated relationships with physicians and providers, advocating for improved patient outcomes through collaboration.
- Ensured continuity of care by coordinating follow-ups across multiple providers.
- Assisted clients with insurance disputes, billing resolutions, and appeals processes.
- Monitored patient records for discrepancies in medical notes, treatment plans, lab results, and billing information.
- Developed informational materials to improve patient understanding of available services.
- Conducted research and data analysis to support strategic planning and informed decision-making.
Practice Manager
VillageMD
01.2022 - 01.2024
- Led clinic operations in value-based care environment to enhance workflow efficiency and patient access.
- Supervised clinical and administrative teams, improving training effectiveness and performance outcomes.
- Managed hiring, onboarding, and staff development to build a more capable workforce.
- Ensured compliance with HIPAA, OSHA, and organizational standards across all operations.
- Analyzed workflow processes, identifying and implementing improvements for enhanced efficiency.
- Acted as liaison between providers, staff, and patients to resolve operational challenges.
- Facilitated communication regarding care plans among physicians, staff, and patients to improve understanding.
- Resolved escalated customer service issues promptly while maintaining professionalism.
Operations Manager
Mesopotamia Lions Inc.
01.2019 - 01.2022
- Directed daily operations of medical transportation company, ensuring safe and compliant practices.
- Managed dispatching, routing, and scheduling, ensuring timely and reliable service delivery.
- Ensured compliance with FMCSA and DOT regulations, including driver qualifications and safety protocols.
- Monitored hours of service and ELD systems, ensuring compliance with regulations and enhancing operational safety.
- Oversaw vehicle maintenance inspections and conducted safety audits to meet standards.
- Trained staff on safety procedures, compliance standards, and patient-centered service.
- Developed and enforced policies aligned with federal, state, and healthcare transportation laws.
- Analyzed daily reports to identify performance trends, supporting data-driven decision-making.
Lead Medical Assistant
Providence Health & Services
01.2014 - 01.2017
- Delivered direct patient care, including phlebotomy, EKGs, injections, and wound care.
- Coordinated multidisciplinary care to improve patient outcomes through effective communication and collaboration.
- Managed daily patient flow and optimized appointment scheduling to reduce wait times.
- Trained and mentored junior medical assistants on best practices.
- Maintained precise documentation within Epic EHR system for compliance.
- Educated patients on medications and procedures to enhance understanding and compliance with physician instructions.
- Assisted patients with registration, new patient paperwork, and checkout processes.
- Conducted regular quality assurance checks to uphold safety protocols.
Education
Bachelor of Health Science -
South College
06-2026
Medical Assistant Diploma -
Everest Institute
12-2014
Skills
- Patient Advocacy
- Care Navigation
- Patient care coordination
- Healthcare advocacy
- Healthcare Operations
- Regulatory compliance
- Quality assurance
- Risk Management
- EHR systems expertise
- Workflow Optimization
- Operations Manager
- Staff management
- Staff Leadership & Training
- Data analysis
- Problem-solving
- Effective communication
Certifications And Technical Skills
- National Certified Medical Assistant (NCMA)
- CPR/BLS
- Epic
- Athena
- Samsara
- QuickBooks
- Microsoft Office
Timeline
Senior Patient Advocate
True Path Health Support
12.2023 - Current
Practice Manager
VillageMD
01.2022 - 01.2024
Operations Manager
Mesopotamia Lions Inc.
01.2019 - 01.2022
Lead Medical Assistant
Providence Health & Services
01.2014 - 01.2017
Bachelor of Health Science -
South College
Medical Assistant Diploma -
Everest Institute