Anita Peek
Barnardsville,NORTH CAROLINA
Summary
Senior Patient Advocate with extensive experience in organizing educational events, fostering trustful patient relationships, and advocating for patient rights. Proven skills in process improvement, patient satisfaction enhancement, and training new staff. Brings strong problem-solving abilities, attention to detail, and a commitment to high-quality patient care.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Patient Advocate
HCA Healthcare Inc. / NC Division
04.2009 - Current
- Trained new Patient Advocates, ensuring consistent quality of service across the department.
- Worked closely with social workers to connect patients with appropriate community resources during discharge planning processes.
- Identified opportunities for process improvements within the patient advocacy program, resulting in more efficient workflows and better outcomes for patients.
- Served as a liaison between patients, physicians, and hospital administration to facilitate open dialogue and address potential barriers to care.
- Followed document protocols to safeguard confidentiality of patient records.
Certified Pharmacy Technician
Mission Hospital's Medication Assistance Program
04.2009 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Communicated directly with doctors offices via telephone, fax and email.
Certified Pharmacy Technician
ABBCM Medical Clinic
08.2002 - 02.2008
- Maintained a safe work environment
- Streamlined workflow for Resident Pharmacy Students and Volunteers
- Inventory management, reducing medication stock discrepancies.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Strengthened the pharmacy''s reputation in the community by engaging in outreach initiatives
- Assisted in annual budget planning
- Maintained and updated patient records, with patient data in accordance with HIPAA regulations.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Education
High School Diploma -
East Tennessee State University
Johnson City, TN09-1997
Skills
- Ethics and integrity
- EMR
- Reliability
- Problem-solving abilities
- Patient identity verification
- Detail Oriented
- Patient documentation
- Documentation skills
- Computer Literacy
- Professionalism
- Crisis Intervention
- Problem-solving aptitude
Accomplishments
- Documented and resolved Patient needs of which led to Free Medications
- Raised $18 million by completing Manufactures Prescription Assistance Programs with accuracy and efficiency complete process with in a 5 day period
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of Pharmacist 2 in the development of First Technician Position / Program for Medication Assistance Program Pharmacy.
Certification
- National Pharmacy Technician Certification
- North Carolina Driver's License
Timeline
Senior Patient Advocate
HCA Healthcare Inc. / NC Division
04.2009 - Current
Certified Pharmacy Technician
Mission Hospital's Medication Assistance Program
04.2009 - Current
Certified Pharmacy Technician
ABBCM Medical Clinic
08.2002 - 02.2008
- National Pharmacy Technician Certification
- North Carolina Driver's License
High School Diploma -
East Tennessee State University
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