KAYLA HORTON
Athens
Summary
Knowledgeable [Desired Position] with solid background in advocating for patient needs within healthcare settings. Expertly navigated complex healthcare systems, ensuring patients received necessary medical and financial assistance. Demonstrated strong communication and problem-solving skills to resolve patient issues efficiently and empathetically.
Overview
14
14
years of professional experience
Work History
Senior Patient Advocate
Cognizant RCM
10.2022 - Current
- Assisting with applications: Helping patients complete the necessary paperwork for funding sources like Medicaid, Social Security, and other assistance programs.
- Determining eligibility: Collecting and reviewing patient information to find potential funding eligibility, especially for financial assistance and charity programs.
- Managing caseloads: Handling a roster of patient cases to ensure all required documentation is maintained and reports are communicated.
- Ensuring confidentiality: Adhering to strict HIPAA and other guidelines to maintain patient privacy.
- Liaising with staff: Developing and maintaining professional relationships with hospital staff to facilitate the patient advocacy process.
Emergency Technician
Athens Limestone Hospital
07.2016 - 09.2022
- Phlebotomy procedures
- Wound care and splinting
- EKGs and heart rhythm monitoring
- Triage patient care
- Unit secretary functions
- Work relating to lab specimens, including collection and delivery
Student Administrative Assistant
Calhoun Community College
08.2014 - 05.2016
- Act as a receptionist
- Assist with basic administrative functions of an office
Cashier
Chick-fi-la
06.2011 - 01.2014
- Greets all customers politely when they enter the restaurant.
- Records customer orders, both at the counter and at the drive-through.
- Transfers orders to the kitchen to ensure their preparation.
- Monitors orders and ensures their prompt delivery.
- Helps package food in boxes and bags.
Education
Associates - General Studies
Calhoun Community College
09.2019
Diploma - undefined
Athens High School
Athens, AL05.2014
Skills
- Leadership
- Excellent ability to adapt to difficult situations ship
- Proficient Computer Skills
- Teamwork or Collaborative work
- Communication (Written & Verbal)
- Insurance navigation
- Healthcare
- Cross-functional coordination
- Ethics and integrity
Timeline
Senior Patient Advocate
Cognizant RCM
10.2022 - Current
Emergency Technician
Athens Limestone Hospital
07.2016 - 09.2022
Student Administrative Assistant
Calhoun Community College
08.2014 - 05.2016
Cashier
Chick-fi-la
06.2011 - 01.2014
Diploma - undefined
Athens High School
Associates - General Studies
Calhoun Community College