Summary
Overview
Work History
Education
Skills
Timeline
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ANITA AMAKA

Summary

Experienced Patient Advocate known for high productivity and efficient task completion. I have led several team who specialized in Connecting patients with available resources. Exceptional Ability in leveraging technology to connect patients with resources,providers,and information, ultimately empowering them to take a more active role in their healthcare journey. Led Patient Navigation in a Health-tech setting which targeted and improved access, quality,and timeliness of care. My experience spans working with medical professionals in diverse healthcare delivery settings; cardiology, immunology, and multiple therapeutic areas, with expertise in medical terminology. Proficient in Medical Terminology, Geriatric care, Dementia care, Patient monitoring and advocacy Dictionaries, HIPAA, ALCOA principles, and company SOP's Extensive experience across various therapeutic areas and phases of clinical research, with vast knowledge of medical terminology, anatomy, physiology, pharmacology, psychophysiology, and toxicology. Skilled in ensuring consistency, accuracy, and adherence to data strategy in database deliverables, meeting the clinical, statistical, and business requirements of the team. My Experience includes working closely with patients to understand medical needs, communicating effectively with medical professionals, and navigating complex healthcare systems. Expertly handled complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Overview

12
12
years of professional experience

Work History

Senior Patient Advocate

Providence (Contract)
06.2023 - Current
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Reviewed patient files to ensure accuracy and compliance with state and federal regulations.
  • Stayed current on community-based resources and services useful to patients.
  • Monitored patient records for discrepancies between medical notes, treatment plans, lab results, and billing information.
  • Met regularly with department heads to review best practices for advocating on behalf of patients in order to maintain accurate documentation of discrepancies and queries.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Applied HIPAA privacy and security regulations while handling patients information.
  • Provided support to patients in navigating the healthcare system, including scheduling appointments and providing referrals.
  • Implemented patient satisfaction surveys to identify areas for improvement.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.
  • Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
  • Facilitated communication between patients, family members, health care providers, insurers, case managers, and social workers regarding patient care decisions.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance.
  • Utilized hospital systems to update patient records, ensuring accuracy and completeness.
  • Completed day-to-day duties accurately and efficiently.

Patient Advocate Team Lead

PROSPECT MEDICAL
04.2018 - 05.2023
  • Ensured the rights of patients are maintained and honored throughout the healthcare process, protecting their autonomy and dignity.
  • Facilitated timely and open communication and understanding between patients and healthcare professionals ensuring a collaborative approach to care.
  • Implemented a Data Review Plan to monitor patient status and queries during study conduct, enabling early detection of issues that could delay care.
  • Corresponded with healthcare providers, insurance companies, case managers according to company regulations.
  • Served as an escalation resource for clients while maintaining client confidentiality.
  • Maintained a high degree of confidentiality at all times due to assess of sensitive information.
  • Engaged with patients, caregivers, HCPs, to collect /share appropriate information promptly and professionally.
  • Managed study conduct activities, including patient enrollment and randomization, while following HIPPA regulation.
  • Facilitated prompt client care while insuring right to privacy, confidentiality, informed consent, and fair treatment.
  • Served as an advocate, providing support, triage and referral access to the clinical staff.
  • Collaborated with healthcare providers in addressing patient's barriers to care.
  • Identified and provided community service linkage.
  • Performed all scheduled patient appointments for follow up.
  • Collaborated with internal departments and external agencies to obtain data that is pertinent to the overall success education and promotion programs.

Clinical Research Coordinator

Cuaiba Group
01.2013 - 10.2018
  • Collaborated closely with clinical trial sponsors to conduct site assessments, qualification, and initiation visits.
  • Screened potential patients to ensure protocol eligibility and compliance with research protocols.
  • Contributed to the development of new research protocols and educated patients on key aspects of the study to ensure their understanding and compliance.
  • Ensured studies were conducted in accordance and under regulatory guidelines.
  • Assisted in pre-screening and screening subjects to confirm clinical trial inclusion and exclusion criteria were met prior to enrollment.
  • Reviewed and created source documents, managed adverse events, and assisted with monitoring visits and query resolution.
  • Enhanced quality control by documenting and submitting serious adverse event reports, protocol deviation forms, and quality improvement forms.
  • Managed administrative responsibilities and daily activities in alignment with company objectives.
  • Supported the Primary Investigator with patient care and record-keeping tasks.
  • Maintained communication with external management to ensure ethical approval for studies from initiation to termination.
  • Read and comprehended clinical research protocols, investigator brochures, and other study-related materials.
  • Managed study regulatory documents, including screening and enrollment logs, drug accountability logs, and subject identification logs.
  • Managed all aspects of studies from pre-study planning to completion of patient visits.
  • Ensured timely completion of case report forms, entry, and query resolution.
  • Collected and managed laboratory/biological specimens and handled drug storage according to protocol requirements.
  • Worked closely with CRAs to schedule monitoring visits and resolve queries in a timely manner.
  • Completed data clarification forms (DCFs) during and after study completion.
  • Conducted all work in accordance with Good Clinical Practices (GCPs), Corporate Standard Operating Procedures (SOPs), and regulatory guidelines.

Education

Licensed Practical Nurse - undefined

California Career Institute
11.2024

Bachelor of Science - Biology

Imo State University Owerri
06.2013

Skills

  • Medical Terminology, Microsoft Office Suite, MS Teams, MS Project Timeline, Mental health, Project Management, Adobe, Google suite, Sales Force, Discharge Planning, Patients Rights, Microsoft outlook, Nursing care plan, Public Health, Communication Skills, Organizational skills, Care Management
  • Leadership, Processing and leadership, management, customer service, Patient Service, Medical Billing, Customer Retention

Timeline

Senior Patient Advocate

Providence (Contract)
06.2023 - Current

Patient Advocate Team Lead

PROSPECT MEDICAL
04.2018 - 05.2023

Clinical Research Coordinator

Cuaiba Group
01.2013 - 10.2018

Licensed Practical Nurse - undefined

California Career Institute

Bachelor of Science - Biology

Imo State University Owerri

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ANITA AMAKA