Geneva Arredondo
Gardner,KS
Summary
Experienced with facilitating patients' access to essential healthcare services and resources. Utilizes strategic communication and problem-solving to address and resolve patient concerns. Strong understanding of healthcare policies and patient rights, ensuring comprehensive support and advocacy for patients.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring Number years of relevant work experience to your team.
Dependable Job Title serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
6
6
years of professional experience
Work History
Senior Patient Advocate
Cognizant Technologies
05.2025 - Current
- Developed and implemented strategies to improve patient satisfaction and engagement.
- Managed high-stress situations effectively, maintaining professionalism and composure while advocating for patient needs.
- Streamlined communication between patients, healthcare providers, and insurance companies to ensure accurate billing and coverage information.
CERTIFYING COORDINATOR
Clinical Reference Lab
01.2022 - Current
- Imaging CCF's, record keeping, filing, accessioning specimens, verifying errors, submitting corrected CCF's.
DRIVER
Loomis Armored LLC
07.2020 - 04.2021
- Vehicle safety checks, managed daily routes, loaded and unloaded financial liability.
- Check vehicles to ensure that mechanical, safety, and emergency equipment is in good working order.
- Maneuver trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.
- Collect delivery instructions from appropriate sources, verifying instructions and routes.
- Maintain logs of working hours or of vehicle service or repair status, following applicable state and federal regulations.
- Perform basic vehicle maintenance tasks, such as adding oil, fuel, or radiator fluid or performing minor repairs.
- Check all load-related documentation to ensure that it is complete and accurate.
- Read and interpret maps to determine vehicle routes.
- Load and unload trucks, or help others with loading and unloading, operating any special loading-related equipment on vehicles and using other equipment as necessary.
GUEST SERVICES
Extended Stay America
09.2019 - 07.2020
- Greeting guests, scheduling check ins, receiving payments, maintaining breakfast bar. Assisted with housekeeping and laundry as needed.
- Greet, register, and assign rooms to guests of hotels or motels.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Record guest comments or complaints, referring customers to managers as necessary.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Education
West High School
Denver, COTimeline
Senior Patient Advocate
Cognizant Technologies
05.2025 - Current
CERTIFYING COORDINATOR
Clinical Reference Lab
01.2022 - Current
DRIVER
Loomis Armored LLC
07.2020 - 04.2021
GUEST SERVICES
Extended Stay America
09.2019 - 07.2020
West High School
Skills
- Ethics and integrity
- Insurance navigation
- Cross-functional coordination
- Healthcare
- Problem-solving
- HIPAA compliance