STEVIE OWENS
Accolade Healthcare
Pharr,TX
10
years of professional experience
Professional in patient care with solid experience in advocacy and support services. Consistently delivers impactful results through strong team collaboration and adaptability to changing needs. Skilled in patient communication, conflict resolution, and navigating healthcare systems. Known for reliability, empathy, and strong focus on achieving positive outcomes.
Work History
Senior Patient Advocate
5 Years 1 Month- Guided members through complex healthcare and insurance systems, ensuring compassionate support and understanding.
- Educated members on benefits, coverage, care plans, and available healthcare resources to empower informed decisions.
- Coordinated with providers, carriers, vendors, and internal teams to effectively resolve member concerns and improve satisfaction.
- Coordinate with providers, carriers, vendors, and internal teams to resolve member concerns.
- Manage multiple cases simultaneously while meeting quality and service expectations.
- Maintain accurate documentation while ensuring HIPAA compliance.
- Coordinated patient care activities to ensure seamless communication among healthcare providers.
- Assisted in managing patient records using electronic health record systems to maintain data accuracy.
- Managed approximately 50 incoming calls and emails per day from customers
Insurance Verification Specialist
1 Year 7 Months- Verified medical and pharmacy insurance benefits, ensuring accurate coverage for patients and providers.
- Obtained prior authorizations, Explanation of Benefits (EOBs), and appeals information.
- Coordinated with Medicare, Medicaid, and commercial insurance plans to facilitate patient access to necessary services.
- Utilized ICD-10 and CPT knowledge to support authorization and claims processes.
- Conducted thorough insurance verifications to ensure accurate patient billing and claims processing.
- Collaborated with healthcare providers to resolve discrepancies in patient insurance information.
Customer Service Representative
1 Year 11 Months- Provided customer support, resolving billing and reservation issues to enhance customer satisfaction.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Guided customers in selecting appropriate rental equipment, enhancing overall satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Member Service Representative
1 Year 4 Months- Resolved member account inquiries and financial service requests while ensuring confidentiality and compliance with regulations.
- Delivered exceptional customer service by resolving member inquiries and issues promptly.
- Educated members on products and services, enhancing overall satisfaction and engagement.
- Collaborated with team members to streamline processes, improving workflow efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed approximately 60 incoming calls and emails per day from customers
Education
Master of Health Administration (MHA) - Health Administration
- 3.8 GPA
Bachelor of Healthcare Administration - Health Administration
- 3.9 GPA
Patient Care Technician Certification - Patient care
- 3.8 GPA
High School Diploma
Skills
Care Coordination
Member Advocacy
Healthcare Navigation
Case Management
Insurance Verification
Prior Authorizations
Timeline
Senior Patient Advocate
Accolade Healthcare
07.2021 - CurrentRead More
Insurance Verification Specialist
McKesson
09.2019 - 04.2021Read More
Customer Service Representative
U-Haul
01.2017 - 12.2018Read More
Member Service Representative
PSCU
08.2016 - 12.2017Read More
Grand Canyon University
Master of Health Administration (MHA) from Health Administration
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Grand Canyon University
Bachelor of Healthcare Administration from Health Administration
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Brookline College
Patient Care Technician Certification from Patient care
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Willow Canyon High School
High School Diploma
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