Lizde Arias Olivas
Salt Lake City,Utah
Summary
Focused professional with proven experience in customer service and managing operation and personnel in a fast-paced environment. Exceptional interpersonal, organizational and problem-solving skills. Frequently praised as efficient by peers, I aim to leverage my abilities to successfully fill this new role on your team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
Intermountain Healthcare
05.2024 - Current
- Created customized care plans for patients, working with hospital staff and families to assess and meet individual needs.
- Oversaw appointment scheduling and itinerary coordination for both patients and providers.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Communicated with patients, ensuring that medical information was kept private.
- Answered phone calls and responded to inquiries from patients, and other external providers.
- Organized meetings for care team and coordinated availability of conference rooms for participants.
- Greeted patients with professionalism and enthusiasm to provide support.
PATIENT CARE REGIONAL SUPERVISOR
Rayus Radiology
07.2022 - 05.2024
- Analyzed data trends to identify areas where additional resources may be needed or processes improved
- Monitored patient outcomes and identified areas for improvement in the delivery of care
- Developed strategies to improve customer satisfaction ratings in patient surveys
- Fostered team environment, ensuring appropriate communication between departments
- Provided leadership and guidance to clinic leads, including mentoring and training new hires
- Ensured comprehensive knowledge of company's policies and procedures for all associates
- Assessed staffing needs to ensure adequate coverage for all shifts and departments
- Implemented strategies to reduce costs while maintaining quality of service delivered
- Coordinated patient scheduling and managed administrative tasks related to patient care.
PATIENT CARE TEAM LEAD
Rayus Radiology
06.2020 - 07.2022
- Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement
- Managed scheduling of tasks within the team, demonstrating time management prowess and prioritization acumen
- Mentored and coached team members to ensure successful performance
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks
- Reported staff progress, deficiencies, and training needed to management
- Collaborated with other departments to ensure successful completion of projects
- Monitored customer feedback and confirmed customer satisfaction.
WRITTEN CONTENT CREATOR
Self Employed
01.2017 - 03.2020
- Created high-quality content for multiple channels including blog posts, newsletters, social media posts, press releases, video scripts and more
- Crafted high-quality content to engage target audiences and boost brand loyalty
- Skilled in using SEO best practices to optimize content for organic search engine rankings
- Created and managed content calendars to ensure timely delivery of content
- Identified and curated trending and viral content on social platforms
- Prioritized and managed multiple content projects with competing timelines and deliverables
- Edited and proofread written pieces to ensure accuracy in grammar, spelling and punctuation
- Assisted in the development of a variety of content types, including articles and e-books.
Education
INTERNATIONAL AFFAIRS WITH MINOR IN JOURNALISM -
Tecnologico de Monterrey
12.2015
Skills
- Communications Strategies
- Problem-Solving Skills
- Strategic Planning
- Staff Development
- Cultural Awareness
- Conflict Management
- Patient Service
- Language Interpretation
- Document Conversion
- HIPAA Guidelines
Certification
CPR
References
References available upon request
Languages
Spanish
Native or Bilingual
Timeline
Administrative Coordinator
Intermountain Healthcare
05.2024 - Current
PATIENT CARE REGIONAL SUPERVISOR
Rayus Radiology
07.2022 - 05.2024
PATIENT CARE TEAM LEAD
Rayus Radiology
06.2020 - 07.2022
WRITTEN CONTENT CREATOR
Self Employed
01.2017 - 03.2020
INTERNATIONAL AFFAIRS WITH MINOR IN JOURNALISM -
Tecnologico de Monterrey