Lizdeysha Villalongo
Regal Palms
Riverview,FL
2018
years of professional experience
Dedicated Resident Care Aide at Heron House, skilled in compassionate caregiving and patient care. Enhanced resident well-being through personalized care plans and effective communication, resulting in improved satisfaction. Trained staff on best practices, ensuring high standards of hygiene and safety. Proficient in meal preparation, fostering a nurturing environment for residents.
Work History
Resident Care Aide
- Assisted residents with daily living activities, enhancing comfort and well-being.
- Monitored resident health by recording vital signs and reporting changes to nursing staff.
- Facilitated communication between residents, families, and healthcare providers to ensure care continuity.
- Implemented individualized care plans, adapting to changing needs of each resident.
- Maintained cleanliness and safety standards in resident areas, promoting a healthy environment.
- Trained new staff on best practices for resident care and safety protocols.
- Documented resident interactions and progress accurately for healthcare team reviews.
- Supported recreational activities, fostering social interaction among residents for improved mental health.
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
- Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
- Followed nutritional plans to prepare optimal meals.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported the emotional well-being of residents by establishing strong relationships built on trust and empathy.
Server
- Delivered exceptional customer service, ensuring positive dining experiences.
- Managed multiple tables efficiently in a fast-paced environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new team members on menu items and service protocols.
- Processed customer orders accurately using point-of-sale systems.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Contributed to team efforts by supporting special events and promotions effectively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server /host
- Provided exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Managed food and beverage orders efficiently, maintaining accuracy and speed during peak hours.
- Collaborated with kitchen staff to ensure timely delivery of meals and adherence to quality standards.
- Assisted in training new servers on menu items, service protocols, and cash handling procedures.
- Maintained cleanliness and organization of dining areas, adhering to health and safety regulations.
- Processed payments accurately using POS systems, enhancing overall operational efficiency.
- Gathered feedback from guests to identify areas for service improvement and enhance dining experience.
- Supported team members during busy shifts, promoting a collaborative work environment for optimal performance.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Streamlined order-taking process to minimize wait times for diners.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Dietary Server
1 Year- Delivered nutritious meals to residents, adhering to dietary restrictions and preferences.
- Assisted in meal preparation and presentation to enhance dining experience.
- Maintained cleanliness and organization of dining areas to ensure safety standards.
- Collaborated with kitchen staff to streamline service during peak hours.
- Monitored food inventory levels to support efficient meal planning and preparation.
- Trained new team members on service protocols and health regulations.
- Participated in ongoing training programs related to dietary services, enhancing skills that led to better results for residents.
- Received positive feedback from patients regarding quality of service, contributing to an improved facility reputation.
- Demonstrated exceptional attention to detail when preparing meals according to specific dietary restrictions or allergies.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
Team Member
- Delivered exceptional customer service by engaging with guests and addressing inquiries promptly.
- Prepared food items according to Panera's quality standards, ensuring freshness and presentation.
- Maintained cleanliness of dining area and kitchen, adhering to health and safety guidelines.
- Assisted team members during peak hours, contributing to efficient workflow and service speed.
- Trained new team members on daily operations and best practices for food preparation and service.
- Operated cash register accurately, processing transactions while providing a positive customer experience.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
High School Diploma
Skills
Compassionate caregiving
Bathing assistance
Housekeeping tasks
Patient care
Dressing assistance
Grooming assistance
Dementia care
Personal hygiene assistance
Housekeeping
Meal preparation
Languages
Spanish
Professional Working
Timeline
Dietary Server
Regal Palms
03.2016 - 03.2017Read More
Resident Care Aide
Heron House
Read More
Server
Cks
Read More
Server /host
Guilty Sea
Read More
Team Member
Panera Bread
2015 - 02.2016Read More
Clearwater High School
High School Diploma
Read More