Technical Support
Lizet Velasquez
LICENSED CUSTOMER SERVICE REPRESENTATIVE
Balch Springs,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Licensed Customer Service Representative
State Farm
Richardson, TX
02.2020 - 03.2022
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Front Desk Sales Associate
European Wax Center
Dallas, TX
05.2019 - 12.2019
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Sales Associate Cashier
Petsmart
Mesquite, TX
07.2018 - 05.2019
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Retail Sales Associate
Tilly's
Mesquite, TX
03.2018 - 11.2018
- Folded and arranged merchandise in attractive displays to drive sales.
- Increased sales and customer satisfaction through personalized servicing.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Associate of Science - Business Administration
Richland College
Dallas, TX 08.2018 - 05.2021
Bachelor of Arts - Arts, Technology, And Emerging Communications
University of Texas At Dallas
Richardson, TX 08.2021 - Current
Skills
Multi-line phone talent
Administrative support
Retail materials management
Complaint resolution
Timeline
Bachelor of Arts - Arts, Technology, And Emerging Communications
University of Texas At Dallas
08.2021 - Current
Licensed Customer Service Representative
State Farm
02.2020 - 03.2022
Front Desk Sales Associate
European Wax Center
05.2019 - 12.2019
Associate of Science - Business Administration
Richland College
08.2018 - 05.2021
Sales Associate Cashier
Petsmart
07.2018 - 05.2019
Retail Sales Associate
Tilly's
03.2018 - 11.2018
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