MELODY SUAREZ
West Palm Berach,FL
Summary
Compassionate and detail-oriented Registered Behavior Technician (RBT) with a passion for helping individuals with developmental disabilities improve their quality of life. Recently certified by the BACB, I have a strong foundation in Applied Behavior Analysis (ABA) principles and practical experience in providing one-on-one support, implementing behavior intervention plans, and collecting accurate data for case analysis. Known for my patience, empathy, and ability to build rapport with clients, I am dedicated to fostering positive behavioral change and supporting individualized learning in collaboration with BCBA supervisors and family members. Eager to apply my skills and grow within a team that prioritizes client success and well-being.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Customer Service Representative
Insurance Express.com
02.2022 - 07.2024
- Maintained a high level of customer satisfaction by delivering prompt, courteous, and informed assistance, fostering long-term client relationships and loyalty
- Energetic bilingual professional with extensive customer service and sales experience
- Exceptional communication skills, proficient in Asset Management, Risk Management, and Project Leadership
- Renowned for problem-solving, attention to detail, and a commitment to high-quality results
- Consistently surpasses sales goals and performance benchmarks
- Expertise in strategic account management, relationship building, and revenue growth across various industries
- Skilled in process improvement and maintaining organizational efficiency
- Focused on understanding client needs and achieving high customer satisfaction
- Eager to leverage sales expertise to contribute to a dynamic team and drive success
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Assisted in the development of new processes to streamline workflows and increase overall efficiency within the department.
- Provided comprehensive support to customers by thoroughly explaining product features, benefits, and usage guidelines.
- Participated in ongoing training programs to continuously enhance skills, knowledge base, and overall performance as a Licensed Customer Service Representative.
- Proactively identified potential issues, escalating them when necessary for prompt resolution while maintaining clear communication with affected parties.
Agent Team Member
State Farm
12.2021 - 02.2022
- Proactively developed leads, scheduled appointments, and identified customer needs to market appropriate products and services
- Established and nurtured strong customer relationships, providing follow-up and support to ensure client satisfaction
- Collaborated with the agent to formulate and achieve marketing goals, contributing to the overall success of the team
- Educated customers about various insurance options using a customer-focused, needs-based review process
- Demonstrated a strong work ethic and unwavering commitment to achieving daily success
- Adapted essential business operations skills, contributing to the efficient functioning and growth of the agency
- Developed strong relationships with clients, resulting in repeat business and client referrals.
- Achieved top performer status regularly due to consistently high levels of sales production combined with excellent customer service ratings from satisfied clientele.
- Conducted regular self-assessments to identify areas for personal growth and professional development, actively seeking opportunities for continuous improvement in performance.
- Assisted management with data analysis to identify trends and areas for improvement within the team's operations.
- Utilized company CRM software effectively, keeping track of leads, conversions, and follow-up activities for better organization and time management.
- Boosted sales performance by identifying cross-selling opportunities and promoting additional products to clients.
- Maintained accurate records of all client interactions, ensuring seamless continuity of service during employee transitions or absences.
- Efficiently managed multiple tasks simultaneously while ensuring all deadlines were met without compromising quality of work output.
Assistant Teacher
Kids College
04.2018 - 12.2021
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Supported students with special needs, implementing strategies to facilitate their participation and learning.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Conducted educational games and activities to reinforce learning concepts in enjoyable manner.
- Enhanced student motivation by recognizing and rewarding progress and achievements in timely manner.
- Encouraged parental involvement in student learning through effective communication of progress and challenges.
- Assisted in organizing and supervising school events and field trips, ensuring safe and educational experience for all students.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Participated in professional development opportunities, staying informed of best practices for teaching strategies and educational technologies.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Supervised recess, lunch and daily student intake and dismissal.
- Completed daily reports, meal count sheets, and attendance logs.
- Supported student physical, mental, and social development using classroom games and activities.
Education
Behavior University
Associate in Science -
Keiser University
01.2022
High School Diploma -
John I. Leonard High School
01.2020
Skills
- Oral communication
- Learning support
- Teaching strategies
- Instructional support
- Physical education support
- Safety and supervision
- Behavioral support
- Safety Procedures
- Medical Terminology
- Emotional Intelligence
- Time management abilities
- Adaptability
- Risk Management
- Problem-solving aptitude
Languages
Spanish
Native or Bilingual
English
Full Professional
Certification
4-40 RCSR-REGISTERED CUSTOMER SERVICE REPRESENTATIVE
OSHA,BLS & HIPPA CERTIFIED
AMERICAN HEART ASSOCIATION BLS FOR HEALTHCARE PROVIDERS (CPR & AED)ECG
HEART ARRHYTHMIA CERTIFIED
Registered Behavior Technician® (RBT®)
Timeline
Licensed Customer Service Representative
Insurance Express.com
02.2022 - 07.2024
Agent Team Member
State Farm
12.2021 - 02.2022
Assistant Teacher
Kids College
04.2018 - 12.2021
Associate in Science -
Keiser University
High School Diploma -
John I. Leonard High School
Behavior University
Similar Profiles
Ricky NelsonRicky Nelson
Insurance Agent at R. Hartvigsen Insurance, a Farmers Insurance AgencyInsurance Agent at R. Hartvigsen Insurance, a Farmers Insurance Agency
Seneca ZunigaSeneca Zuniga
Agency Owner at Zuniga Insurance Agency: Allstate InsuranceAgency Owner at Zuniga Insurance Agency: Allstate Insurance
Loretta PenaLoretta Pena
Senior Underwriting Assistant at Alaska National Insurance Company/Copperpoint InsuranceSenior Underwriting Assistant at Alaska National Insurance Company/Copperpoint Insurance
Joshua TorreJoshua Torre
Commerical Account Manager at OrkinCommerical Account Manager at Orkin
Andrew CastroAndrew Castro
Packer at Fresh RealmPacker at Fresh Realm