Summary
Overview
Work History
Education
Skills
Timeline
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Kelli Jarvis

Pikeville,KY

Summary

Experienced P&C Insurance Specialist with a strong background managing high-volume caseloads in fast-paced environments. Skilled at assisting stressed or confused customers with professionalism, empathy, and clear communication. Knowledgeable in policy servicing, regulatory compliance, and problem resolution, with proven leadership experience and a commitment to accuracy and customer satisfaction. Currently seeking additional insurance designations and looking to further my career by growing into a management position where I can support team success, operational efficiency, and continued professional development.

Overview

9
9
years of professional experience

Work History

Licensed Customer Service Representative

Homeowners of America / Porch Insurance
2023.05 - Current
  • Process policy changes, endorsements, and updates
  • Assist agents and insureds with coverage questions and policy servicing
  • Ensure compliance with underwriting guidelines and company procedures
  • Handle customer inquiries with a focus on resolution and satisfaction

Policy Service Specialist

Liberty Mutual
2022.06 - 2023.04
  • Processed and updated existing insurance policies
  • Explained policy features, coverages, and benefits to customers
  • Resolved customer concerns to maintain high satisfaction
  • Conducted policy reviews to ensure accuracy and completeness
  • Followed company guidelines and regulatory requirements

Delivery Driver

UPS
2021.11 - 2022.02
  • Completed time-sensitive deliveries while maintaining accuracy
  • Delivered packages to residential and business locations

Store Manager

Jimmy Johns
2017.05 - 2021.11
  • Directed daily operations to ensure high-quality customer service and order accuracy.
  • Developed team training programs to enhance employee performance and retention.
  • Implemented inventory management strategies to minimize waste and optimize stock levels.
  • Analyzed sales trends to forecast demand and adjusted staffing accordingly.

Education

High School Diploma -

Pike County Central High School
Pikeville, KY

Masters in Cosmetology - Cosemetology

Regency School of Hair Design
Prestonsburg, KY
2008-07

Skills

    Policy Servicing & Endorsements, Customer Service & Conflict Resolution, Insurance Terminology, Regulatory Compliance, Data Accuracy, CRM Systems, Microsoft Office, Communication Skills, Conflict Resolution, Customer Escalation Management, Cross-Functional Communication, Time Management & Prioritization

Timeline

Licensed Customer Service Representative

Homeowners of America / Porch Insurance
2023.05 - Current

Policy Service Specialist

Liberty Mutual
2022.06 - 2023.04

Delivery Driver

UPS
2021.11 - 2022.02

Store Manager

Jimmy Johns
2017.05 - 2021.11

High School Diploma -

Pike County Central High School

Masters in Cosmetology - Cosemetology

Regency School of Hair Design