
Experienced P&C Insurance Specialist with a strong background managing high-volume caseloads in fast-paced environments. Skilled at assisting stressed or confused customers with professionalism, empathy, and clear communication. Knowledgeable in policy servicing, regulatory compliance, and problem resolution, with proven leadership experience and a commitment to accuracy and customer satisfaction. Currently seeking additional insurance designations and looking to further my career by growing into a management position where I can support team success, operational efficiency, and continued professional development.
Policy Servicing & Endorsements, Customer Service & Conflict Resolution, Insurance Terminology, Regulatory Compliance, Data Accuracy, CRM Systems, Microsoft Office, Communication Skills, Conflict Resolution, Customer Escalation Management, Cross-Functional Communication, Time Management & Prioritization