Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lizeth Garcia

East Palo Alto,United States

Summary


The objective is to go beyond the call of duty to exceed the expectations of any given job description. This will be accomplished by being a high principled employee who is always punctual, honest, and reliable with a team player mentality.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Back Office Medical Assistant

Hematology, Stanford Medicine Children's Health
10.2022 - Current
  • Helped with giving common injections for immunization
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Obtained client medical history, medication information, symptoms, and allergies
  • Scan results in EMR for provider review
  • Placed blood smear orders for providers and providing smear to providers in a timely manner for review
  • Prepared lab specimen kit for stool collections at home
  • Prepared lab requisitions for send out labs to assist with genetic testing
  • Assisted with inventory and restocking examination rooms and stations
  • Verified patient insurance coverage
  • Performed medical records management, including filing, organizing and scanning documents
  • Called and faxed pharmacies to submit prescriptions and refills, and prior authorizations
  • Supported hemophilia clinic and worked closely with providers, social worker, physical therapist and hemophilia nurse coordinator to ensure patient has been seen in timely manner by all providers
  • Connecting with patient's to confirm annual visits and coordinate next appointments
  • Scheduled appointments for new patient's and hemophilia annuals
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collected pertinent data to reflect no shows and improve no show rate
  • Answered telephone calls to answer questions and direct calls to appropriate staff
  • Document voicemails in patient's chart and route to appropriate pool for guidance on next steps
  • Assist nurse coordinator with any tasks within my scope such as relaying normal results to families, initiating prior authorizations, connecting with labs to follow up on blood cultures
  • Managing lab calendar for patient's doing outside labs locally and ensuring we receive results in a timely manner
  • Implemented great communication skills to ensure great patient care and experience in clinic

Sleep Technologist - Sleep Disorders Center

Sutter Health Palo Alto Medical Foundation
10.2021 - 10.2022
  • Accurately understand how to put electrodes on a patient's head, face, body, & legs for a full patient hook up that shows very clear signals for the physician's review.
  • Able to score patients studies by determining stages of sleep & look for obstructions/events.
  • Able to compassionately, efficiently, & calmly explain the process of an overnight study to patients who are worrisome prior to doing a patient hook up.
  • Collected, evaluated and set up both sterile and non-sterile surgical supplies, instruments and equipment.
  • Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
  • Optimized machinery and obtained consistent, accurate results through proper equipment calibration.
  • Gathered, charted and analyzed patient history data and discussed key points with clinicians.
  • Documented observations and baseline measurements in medical records.
  • Directly educated patients and caregivers on proper usage of a home sleep apnea device(s).
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Used coordination and planning skills to achieve results according to schedule.
  • Helped patients with mild to severe anxiety feel home setting familiarity/comfortable staying in an overnight sleep lab.

Certified Medical Assistant - Sleep Medicine

Sutter Health Palo Alto Medical Foundation
06.2018 - 10.2021
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Taught patients about medications, procedures and care plan instructions.
  • Oriented and trained new staff on proper procedures and policies.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Measured patient pulse oximetry.
  • Measured patient spirometry.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Prepared lab specimens for diagnostic evaluation.
  • Referred patients to local DME (Durable Medical Equipment) vendors for oximetry studies & CPAP machine(s).
  • Assisting provider with 6 week CBT - I Therapy Program (Cognitive Behavioral Therapy Insomnia) programs. Duties included creating & managing patient wait lists, maintaining a consistent schedule for groups of up to 10 patients at a time, sending patients important reminders prior to appointments, sending/collecting patient sleep log data for physician analysis.
  • Assisting provider by being a medical scribe during CBT-I group meeting sessions such as documenting change(s) in medication, sleep efficiency, patient concerns, and much more.

Certified Medical Assistant - Internal Medicine

Sutter Health Palo Alto Medical Foundation
05.2018 - 06.2018
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures and care plan instructions.
  • Prepared and administered medications to alleviate patient symptoms.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Measured patient pulse oximetry.
  • Implemented care and efficiency improvements to support and enhance office operations.

Certified Clinical Medical Assistant Intern

Kaiser Permanente
02.2018 - 05.2018
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Collected histories, vitals and current complaints via patient interviews.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Report significant information and changes in patient condition to nurse supervisor.
  • Offered age-appropriate patient care before, during and after exams.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Obtained accurate medical histories from patients, highlighting critical information.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Recording patient information using EHR (Electronic Health Record)

Corporate Receptionist

Apple
05.2012 - 06.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Kept records in CRM to maintain customer data.

Education

No Degree - General Education Requirements

Canada College
Redwood City, CA

High School Diploma -

Redwood High School
Redwood City, CA
05.2011

Skills

  • Reliable & trustworthy
  • Written & oral communication skills
  • Team player mentality
  • Strong leadership skills
  • Punctual
  • Positive & friendly attitude
  • Medical assisting
  • Ability to work in groups or independently

Certification

Basic Life Support (BLS) Certified

  • CPR certified for healthcare provider(s)


Polysomnographic Trainee License

  • Medical Board of California


California Certified Medical Assistant by CCBMA (California Certifying Board of Medical Assistants)



Accredited Sleep Technologist Education Program

  • Completed online modules to become a sleep tech trainee with intent to become a registered sleep technologist.




Languages

Spanish
Native or Bilingual

Timeline

Back Office Medical Assistant

Hematology, Stanford Medicine Children's Health
10.2022 - Current

Sleep Technologist - Sleep Disorders Center

Sutter Health Palo Alto Medical Foundation
10.2021 - 10.2022

Certified Medical Assistant - Sleep Medicine

Sutter Health Palo Alto Medical Foundation
06.2018 - 10.2021

Certified Medical Assistant - Internal Medicine

Sutter Health Palo Alto Medical Foundation
05.2018 - 06.2018

Certified Clinical Medical Assistant Intern

Kaiser Permanente
02.2018 - 05.2018

Corporate Receptionist

Apple
05.2012 - 06.2016

No Degree - General Education Requirements

Canada College

High School Diploma -

Redwood High School

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Lizeth Garcia