Lizeth Gomez
Houston,TX
Summary
Professional general merchandising expert with strong skills in inventory management, visual merchandising, and customer service. Known for collaborative team efforts and consistent delivery of results. Adaptable to changing needs and reliable resource for colleagues. Focused on optimizing product placement and enhancing shopping experience. Diligent Team Member with a solid foundation in general merchandising. Skilled in maintaining optimal stock levels and ensuring appealing product displays. Utilized organizational and time management skills to enhance store layout and customer experience. Professional in retail management with a focus on merchandising. Known for effectively managing inventory and creating visually appealing displays. Strong commitment to teamwork and achieving results. Flexible and reliable with a keen eye for detail and product placement. Experienced with inventory management, visual merchandising, and customer relations. Utilizes strategic planning to improve product displays and stock levels. Track record of enhancing store aesthetics and driving sales through effective merchandising strategies. Efficient General Merchandiser equipped to handle fast-paced work across large sales floors. Keep customers happy and buying with well-stocked, attractive displays. I have a strong knowledge of retail procedures and sales techniques. Productive stock management professional equipped to handle continuous, physically demanding work keeping merchandise and materials ready for use. Reliable in meeting demand and operating equipment safely. Brings a strong focus on teamwork and customer satisfaction.
Overview
7
7
years of professional experience
Work History
General Merchandise
Barnes & Nobles College
01.2023 - Current
- Customer service: Greeting customers, answering questions, and recommending products and services
- Sales floor maintenance: Keeping the sales floor clean and appealing by hanging, folding, shelving, and pegging merchandise
- Sales transactions: Processing sales transactions using cash, credit, or financial aid payments
- Team support: Providing daily guidance and direction to team members
- Technology: Using department-specific technology to answer questions, place orders, and locate items
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
Virtual Assistant
Sweet Fusion Experience
10.2020 - 01.2023
- Review and process applications based on accuracy of inquiries
- Conduct phone evaluations with a high degree of professionalism, accuracy, and integrity
- Operate multiple inbound calls
- Document and develop innovative workflows to increase productivity and decrease downtime
Customer Service Representative
Jumping World
07.2017 - 10.2020
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
Education
Diploma -
South Houston High School
South Houston, TX05.2019
Skills
- Bilingual - English & Spanish
- Excellent Written and Verbal Communication
- Customer Service
- Professionalism
- Merchandise restock
References
- Vanessa Jones, Manager, Sweet Fusion Experience, 346.381.2081
- Fateenmaa Freeman, Co-worker, Jumping World, 573-838-6411
- Amina J. Jones, Manager, Barnes & Nobles College, +1 (916) 834-3890
Talentsandexpertise
- Leadership
- Problem Solving
- Tech Savvy
- Detail Oriented
- Bilingual - English & Spanish
- Excellent Written and Verbal Communication
- Results Driven
- Self-Starter
- Customer Service
- Interpersonal
- Organization
- Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Merchandise
Barnes & Nobles College
01.2023 - Current
Virtual Assistant
Sweet Fusion Experience
10.2020 - 01.2023
Customer Service Representative
Jumping World
07.2017 - 10.2020
Diploma -
South Houston High School
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