Resourceful and experienced 17 years offering expertise in customer service. Dedicated team member with high attention to detail and strong organizational skills. Bilingual, fluent in Spanish. Handles multiple projects simultaneously with high degree of accuracy.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
3
3
Certificates
1
1
Language
Work History
Paraeducator, Special Education
Antelope Valley Union High School District
Lancaster, CA
04.2006 - Current
Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Assisted teachers and worked individually with students with special needs, helping each navigate education system.
Modified general education curriculum for special-needs students using various instructional techniques and technologies.
Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Secretary
Antelope Valley Union High School District
Lancaster, CA
01.2022 - 03.2022
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Updated spreadsheets and created presentations to support executives and boost team productivity.
Entered data into system and updated customer contacts with information to keep records current also with PowerSchool.
Composed inter-office correspondence and provided product and service information to customers.
Provided clerical support to company employees by copying, faxing and filing documents.
Answered multi-line phone system and enthusiastically greeted callers.
Handled daily scheduling tasks and provided administrative support for entire department.
Scheduled appointments and conducted follow-up calls to clients.