Lizeth Santacruz
Elgin,Tx
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Problem Resolution Specialist HR
Alight
09.2023 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Send email with to employees with any requested info.
- Data Management, process faxes do verification on filled benefits forms to be accepted.
- Monitored trends in customer complaints to identify areas for improvement and proactively address potential problems.
- Maintained detailed records of all customer interactions, ensuring accurate documentation of resolutions for future reference.
- Reduced call escalation rates by effectively addressing concerns at the first point of contact.
- Established trust with customers by demonstrating empathy, listening actively, and taking ownership of their issues until fully resolved.
Administrative Assistant
HK Party Rentals
03.2018 - Current
- Take customer reservations over the phone and add them to our ordering system
- Keep inventory of items being checked out and items still available for rental
- Assist in the setting of items for customer events
- Create customer invoices reflecting the total cost owed
- Market and advertise the business on social media.
Problem Resolution Specialist HR
Northgate Arinso/Alight
10.2019 - 12.2021
- Take calls to assist employees with paychecks, benefits and any inquiries
- Assist applicants with issues on their applications and provide application status
- Send email with to employees with any requested info.
Housekeeping
ABM
07.2019 - 10.2019
- Clean Assign area make sure everything is clean and set up in adequate time
- Re-stock cafeteria supplies
- Take trash out.
Team Lead, Catering Lead
Schlotzskys
12.2014 - 08.2015
- Charged with opening of restaurant during weekday shifts
- Input customers food orders into system and ensured they were prepared in a timely manner
- Managed one of the cash registers and handled upwards of $250 at a time
- Handled the catering order for customers.
Sales Associate
National Tire and Battery
08.2014 - 11.2014
- Communicated with customers about their vehicle concerns and input information into system
- Assisted in the sales of vehicle parts and service including, but not limited to: tires and oil changes
- One of the few people on staff who was bilingual and assisted Spanish speaking customers.
Cashier, Food Preparation
Popeyes
09.2013 - 08.2014
- Managed one of the cash registered and handled upwards of $250 at a time
- Assisted customers by taking orders through the front counter and drive-thru.
Education
Austin Community College
Austin, TX06.2014
Hendrickson High School
Pflugerville, TX06.2014
Skills
- Bilingual (English and Spanish)
- Proficient in Google Suite
- Proficient in Microsoft Office
- History of great organization skills
- 9 years of experience in customer service
- Logical reasoning
- Computer Skills
- Understanding Customer Needs
Languages
Spanish
Native or Bilingual
Timeline
Problem Resolution Specialist HR
Alight
09.2023 - Current
Problem Resolution Specialist HR
Northgate Arinso/Alight
10.2019 - 12.2021
Housekeeping
ABM
07.2019 - 10.2019
Administrative Assistant
HK Party Rentals
03.2018 - Current
Team Lead, Catering Lead
Schlotzskys
12.2014 - 08.2015
Sales Associate
National Tire and Battery
08.2014 - 11.2014
Cashier, Food Preparation
Popeyes
09.2013 - 08.2014
Austin Community College
Hendrickson High School