Lizeth Tello

Delivered fast and friendly service to handle questions and service complaints.

• Followed up with customers to offer additional support and check resolution satisfaction.
• Collaborated with colleagues and co-workers to deliver quality customer experience.
• Documented, researched and resolved customer service issues.
• Met personal, team and company goals in customer service environment.

• Provides support to event coordinators and outside sales staff as required.
• Adheres to all SDZWA and department policies and practices.
• Coordinated entire trips, planning routes and itineraries, organizing accommodation and computing fees.
• Met customer travel needs by matching services with personal preferences and requirements.
• Helped business fulfill every confirmed reservation by creating detailed and accurate entries.

• Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere.
• Managed daily workloads by organizing schedules and delegating tasks.
• Monitored employee performance using real-time data and reports.
• Organized schedules and daily assignments for team, leveraging individual knowledge and strengths to maximize team success.
• Monitored team operations and workflow during busy periods, making adjustments to improve pace.

• Providing service in the office by using basic computer skills and handling guest complaints and maintaining a positive experience for all Zoo guests
• Managing office, maintaining office supplies equipment
• Providing general information to staff, clients, and the public
• Responsibilities include operating turnstiles as assigned, taking tickets, checking member identification, handing out promotional materials to visitors, keeping order at turnstiles, greeting visitors as they enter or exit the Zoo or specific locations throughout the Zoo, crowd control and guest tally at various locations, assisting with special events, and providing directions and other general information.

• Created great customer experiences with personalized sales support.
• Improved sales process by delivering feedback to management.
• Handled issues professionally to company standards.
• Accomplished multiple tasks in a fast-paced environment.
• Captured sales through effective product demonstrations and persuasive communication skills to overcome objections.

• Responsible for impressing the values of the company upon customers through excellent customer service and general store upkeep.
• Ensuring high levels of customer satisfaction through excellent sales service.
• Assessing customer needs and providing assistance and information on product.
• Introducing promotions and opportunities to customers.
• Welcoming customers to the store and answering their queries.