Lizeth Zavala Morales

Brighton,CO

Summary

Customer service professional with extensive experience at Walmart and McDonald's, specializing in cash handling and complaint resolution. Demonstrated success in training teams and improving customer satisfaction through effective communication. Recognized for adaptability and reliability in fast-paced environments, consistently achieving operational goals and enhancing customer experiences.

Overview

years of professional experience

Certification

Work History

Front End Checkout

Walmart

Brighton, CO

07.2023 - 12.2024

Addressed and resolved customer complaints with friendly and level-headed assistance.
Performed opening and closing procedures including counting cash drawers and preparing deposits.
Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
Learned roles of other departments to provide coverage and keep store operational.
Dealt courteously with irate or difficult customers in order to defuse potentially volatile situations.
Trained new team members in cash register operation, stock procedures, and customer services.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Built and maintained productive relationships with employees.
Processed returned merchandise by strictly following store return and exchange procedures.
Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
Processed sales, returns, and exchanges using POS register system.
Maintained work area and kept cash drawer organized.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Greeted customers warmly upon entering the store and provided assistance when needed.

Order Processor

McDonald's

Brighton, CO

11.2022 - 06.2023

Greeted customers, took orders, and provided product information.
Kept work area organized during shifts by properly stocking supplies
Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
Built and maintained productive relationships with employees.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Greeted patrons, speaking clearly to take orders and give details about food items.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Worked effectively in team environments to make the workplace more productive.

Education

Some College (No Degree) - Health Care

Pima Medical Institute

Denver, CO

Skills

Customer service
Healthcare regulations
Medical terminology
Data entry
Time management
Team collaboration
Employee training
Multitasking capacity
Personal service

Relationship building
Adaptability and flexibility
Reliability and punctuality
Effective communication
Reporting and documentation
Cash handling expertise
Problem-solving
Customer complaint handling
Multilingual communication

Accomplishments

Seal of Biliteracy
Summa Cumm Laude
HOSA member

Certification

Patient Care Technician
Medical Assistant

Languages

English

Professional

Spanish