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Lizette Allen
Oklahoma City,OK
Summary
Enthusiastic team player with exceptional communication, customer service and administrative skills. Impeccable ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Compassionate caregiver with a strong focus on patient advocacy, patient care planning, and medication management.
Overview
12
12
years of professional experience
Work History
Certified Caregiver
Venerate Home Health Express
Oklahoma City, OK
04.2020 - 06.2026
- Assisted clients with daily activities, fostering an atmosphere of compassion and respect for individual dignity.
- Monitored medication schedules and guided patients in following prescribed health plans effectively.
- Tracked vital signs and promptly relayed any alterations in patient health status to healthcare providers for immediate attention.
- Coordinated wellness initiatives focused on improving clients' physical fitness and emotional resilience.
- Implemented protocols for cleanliness and organization to enhance patient care and safety.
- Guided patients through tailored mobility exercises to support physical health and reduce the risk of muscle atrophy.
Virtual Reservation Agent
Hilton Worldwide
Carrollton, TX
12.2014 - 07.2019
- Managed and booked 50 - 60 guest reservations and inquiries with 90% accuracy through multiple communication channels, ensuring high levels of customer satisfaction.
- Coordinated with hotel departments to facilitate seamless check-in and check-out processes and room inventory management and maximize occupancy rates .
- Led initiatives for process improvements in reservation workflows, enhancing overall operational efficiency within the department.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Boosted revenue with upselling by 75% in additional services such as room upgrades, meal plans, and special event bookings.
- Awarded "Top Performer" for consistently exceeding sales targets and customer satisfaction benchmarks.
Education
Associate of Applied Science - Crime Victim/Survivor Services
Oklahoma State University - Oklahoma City, OK
Oklahoma City, OK12-2027
Skills
- Hygiene and daily living aid
- Elderly care and health metrics tracking
- Compassionate dementia assistance
- Support in rehabilitation exercises
- Customer engagement and phone etiquette
- Call control, including upselling and cross selling
- Documentation and reporting
- Teamwork and collaboration
Timeline
Certified Caregiver
Venerate Home Health Express
04.2020 - 06.2026
Virtual Reservation Agent
Hilton Worldwide
12.2014 - 07.2019
Associate of Applied Science - Crime Victim/Survivor Services
Oklahoma State University - Oklahoma City, OK