Lizette Alonso
Casa Grande,AZ
Summary
Dynamic Store Manager at Dollar General with proven expertise in operations management and customer service. Successfully enhanced client satisfaction through effective problem-solving and proactive communication. Skilled in inventory and cash management, fostering a positive work environment while training and mentoring staff to excel in a fast-paced setting.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
Dollar General Store
Casa Grande, AZ
08.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Spanish Interpreter
Cyracom International
Phoenix, AZ
03.2018 - 08.2019
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Streamlined legal proceedings for Spanish-speaking clients with precise and timely courtroom interpretation, ensuring fair representation.
Administrative Assistant
Ak-Chin Community
Maricopa, AZ
02.2016 - 08.2017
- Managed scheduling and calendar coordination for executive leadership to optimize daily operations.
- Developed and maintained filing systems, improving document retrieval efficiency by 30%.
- Supported budget preparation and expense tracking, ensuring compliance with financial protocols.
- Streamlined communication processes between departments, enhancing interdepartmental collaboration and workflow.
Administrative Assistant- Office of the Prosecutor
Ak-Chin Community
Maricopa, AZ
10.2013 - 02.2016
- Coordinated community outreach programs to enhance engagement and participation.
- Developed training materials for staff to improve operational efficiency and service delivery.
- Assisted in budgeting and resource allocation for various community initiatives.
- Streamlined internal communication processes to foster collaboration among departments.
Domestic Violence Advocate
Against Abuse
Maricopa, AZ
09.2014 - 12.2015
- Provided crisis intervention and support to individuals experiencing domestic violence.
- Developed and facilitated educational workshops on safety planning and resources available.
- Collaborated with law enforcement and legal professionals to ensure client safety and advocacy.
- Maintained accurate case documentation and records management in client database system.
Education
GED -
Arizona Department Of Education
Phoenix10-2012
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Training and mentoring
- Inventory management
- Cash management
- Operations management
- Supply ordering
- Policies and procedures
Certification
- Certified Tribal Administrative Assistant-Judicial, Ak-Chin Indian Community Justice Court - 2013-2018
- Certified Spanish Interpreter, Cyra Com Int. - 2018-2019
Languages
Spanish
Full Professional
Timeline
Store Manager
Dollar General Store
08.2019 - Current
Spanish Interpreter
Cyracom International
03.2018 - 08.2019
Administrative Assistant
Ak-Chin Community
02.2016 - 08.2017
Domestic Violence Advocate
Against Abuse
09.2014 - 12.2015
Administrative Assistant- Office of the Prosecutor
Ak-Chin Community
10.2013 - 02.2016
GED -
Arizona Department Of Education