Summary
Overview
Work History
Education
Skills
Timeline
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Lori De Anda

Hondo,TX

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

4
4
years of professional experience

Work History

Bilingual Customer Service Representative

Centro med contact center
San Antonio, TX
04.2023 - Current
  • Took ownership of each call by listening attentively to understand individual needs.
  • answered about 120 incoming calls daily
  • data entry
  • scheduling appointment
  • providing callers information regarding prescriptions, referral status and prior authorizations
  • insurance verification
  • updated patients information

Receptionist

law office of Anne d Monahan
San Antonio , Tx
05.2020 - 07.2022
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answering incoming calls.
  • Called to confirm appointments.
  • bilingual

Education

High School Diploma -

Memorial High School
San Antonio, TX
06-2019

Skills

  • Caller Assistance
  • Customer Support
  • Database Maintenance
  • Call Center Operations
  • data entry
  • bilingual

Timeline

Bilingual Customer Service Representative

Centro med contact center
04.2023 - Current

Receptionist

law office of Anne d Monahan
05.2020 - 07.2022

High School Diploma -

Memorial High School

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Lori De Anda