Lori De Anda
Hondo,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Bilingual Customer Service Representative
Centro med contact center
San Antonio, TX
04.2023 - Current
- Took ownership of each call by listening attentively to understand individual needs.
- answered about 120 incoming calls daily
- data entry
- scheduling appointment
- providing callers information regarding prescriptions, referral status and prior authorizations
- insurance verification
- updated patients information
Receptionist
law office of Anne d Monahan
San Antonio , Tx
05.2020 - 07.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Answering incoming calls.
- Called to confirm appointments.
- bilingual
Education
High School Diploma -
Memorial High School
San Antonio, TX06-2019
Skills
- Caller Assistance
- Customer Support
- Database Maintenance
- Call Center Operations
- data entry
- bilingual
Timeline
Bilingual Customer Service Representative
Centro med contact center
04.2023 - Current
Receptionist
law office of Anne d Monahan
05.2020 - 07.2022
High School Diploma -
Memorial High School
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