Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Lizette Fernandez

Cathedral City,CA

Summary

Hi, my name is Lizette Fernandez. I’m a dedicated and enthusiastic individual who genuinely enjoys connecting with people and making a positive impact. With experience as a fragrance vendor, beauty advisor at Macy’s, and merchandise associate at TJ Maxx, I’ve developed strong customer service, sales, and organizational skills. I take pride in creating welcoming customer experiences and building meaningful connections through excellent service.

I’m also a college student majoring in psychology. I’ve always been deeply interested in understanding why people think and behave the way they do. It’s what drives my passion for helping others and growing both personally and professionally. Beyond academics and work, I’m passionate about giving back to the community. I volunteer at Grace Church in the children’s ministry, where I help guide and support kids in their personal and spiritual growth. I also train and mentor new volunteers, which has strengthened my leadership and communication skills.

I’m fluent in English, Spanish, and Arabic, allowing me to connect with a wide range of clients and team members. I lead a fit and active lifestyle, approach challenges with a positive mindset, and am always eager to learn and evolve. I thrive in fast-paced environments, stay calm under pressure, and adapt easily to new situations. Most of all, I’m committed to contributing to a team and company that values passion, purpose, and people, and celebrates connection with humans of all cultures.

Overview

3
3
years of professional experience

Work History

Children's Ministry Volunteer

Grace Church
Desert Hot Springs, CA
01.2025 - Current
  • Lead worship services specifically tailored for kids
  • Designed and led children's worship sessions, incorporating music and interactive storytelling
  • Developed educational religious curriculums for Sunday school classes
  • Organized and supervised youth activities, recreation and games
  • Answered child questions, resolved complaints and provided spiritual counseling
  • Encouraged positive behavior among participants at all times
  • Provided spiritual guidance to young people
  • Led worship services to share faith with congregants and community
  • Utilized songs and dances to teach faith lessons, promote scripture memorization and encourage active listening
  • Trained new volunteers on child safety protocols and ministry activity guidelines
  • Engaged with parents regarding their child's progress in the program
  • Fostered a team environment among volunteers, encouraging collaboration and shared leadership

Fragrance Vendor

Revlon
Palm Desert
11.2024 - 01.2025
  • Trained staff on fragrance knowledge, improving customer service ratings
  • Listened to customer needs to identify and recommend the best products and services
  • Provided guidance on best practices for working with third-party vendors
  • Coordinated with logistics teams to ensure timely delivery of products to customers
  • Developed and implemented strategies for vendor onboarding, training, and performance management
  • Greeted and assisted customers to foster positive experiences
  • Performed periodic audits of vendors' activities to ensure contractual obligations were met
  • Recognized security risks to properly handle situations
  • I've provided every customer with comprehensive assistance when they enter the store through merchandise selection and completion of purchases
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
  • Replenished and arranged items to maintain appearance
  • Identified customer needs by asking questions and advising on the best solutions
  • Worked with cross-functional teams to achieve goals
  • Recognized by management for providing exceptional customer service
  • Approached customers and engaged in conversation through effective interpersonal and people skills
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Provided excellent service and attention to customers when face-to-face or

Retail Cosmetics Sales Beauty Advisor

Macy's
Palm Desert
07.2023 - 11.2024
  • To provide an elevated and seamless customer experience by utilizing your expertise in beauty knowledge, virtual selling, service, and recovery
  • Deliver outstanding service whether in person, virtually, or over the phone
  • Maintain a clean, safe, and inviting environment in accordance with our company standards and guidelines
  • Embrace innovation and communicate effectively with customers via phone, virtual one-on-one appointments, virtual events, and by leveraging new selling ideas and applications
  • Drive and exceed sales goals by offering a personalized beauty experience tailored to individual customer needs
  • Focus on customer acquisition
  • Utilize MyClient to nurture client relationships through impactful and personalized outreach
  • Drive sales by leveraging Macy's Loyalty Program
  • Participate in pre-selling and sales-driving events
  • Meet regularly with your supervisor to discuss your performance, goals, and actions
  • Ensure the timely processing of new receipts, damages, testers, and returns to vendors
  • Provide a high level of service based on customer preferences by utilizing product knowledge and offering expert advice to each customer
  • Answer customer questions about products and services, assist in locating merchandise, and promote key items
  • Process payments and enter sales in the register for prompt customer service
  • Apply makeup and skincare products to customers, following effective testing guidelines
  • Create visually appealing merchandise displays to attract customers
  • Maintain cleanliness and organization of counters and display areas
  • Ensure all work areas and tools are properly sanitized to minimize health risks
  • Engage customers in conversation to create a relaxed and comfortable atmosphere
  • Train new staff on product knowledge and customer service protocols
  • Perform regular cleaning duties to maintain a hygienic workspace
  • Efficiently manage cash register operations to provide prompt service

Merchandise Sales Associate

TJX Companies
Palm Desert
09.2022 - 06.2023
  • Greets customers to determine wants or needs
  • Clean shelves, counters, and tables to maintain an organized store
  • Delivering a highly satisfied customer experience and maintaining a clean and organized store environment
  • Adheres to all operational, merchandise, and loss prevention standards
  • Promotes credit and loyalty programs during customer interactions
  • May be cross-trained to work multiple areas of the store to support the needs of the business
  • Supports and embodies a positive store culture through honesty, integrity, and respect
  • Initiates and participates in store recovery as needed throughout the day
  • Performs duties as assigned
  • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in maintenance/cleanliness of the entire store
  • Participates in safety awareness and maintenance of risk-free environment
  • Communicated and built positive working relationships with store management and team members to foster an atmosphere conducive to productivity
  • Answered store and merchandise questions and led customers to the wanted items
  • Unboxed new merchandise and restock shelves in appealing and organized arrangements to promote items
  • Opened and closed cash registers by counting money, separating charge slips, and balancing drawers
  • Placed special orders or called other stores to find desired items
  • Identified and immediately resolved customer and store needs to drive positive customer experience
  • Moved and staged merchandise for greatest impact and restocked floor as necessary

Education

Some College (No Degree) - Psychology

College Of The Desert
true
05-2027

High School Diploma -

Rancho Mirage High School
Rancho Mirage
01.2022

Skills

  • Respectful customer service
  • Patience
  • Dedicated
  • Discipline
  • Passionate
  • Flexibility and Adaptability
  • Client Relationship Building
  • Communication
  • Strong work ethic
  • Friendly
  • Team leadership
  • Customer engagement
  • Sales strategies
  • Public speaking
  • Multitasking Abilities
  • Customer-oriented
  • Lead generation
  • Verbal and written communication
  • Team player
  • Product knowledge
  • Time management
  • Positive attitude and motivation
  • Organization
  • Calm under pressure
  • Problem-solving
  • Adaptability
  • Creativity
  • Interpersonal
  • Child engagement
  • Volunteer training
  • Active listening
  • Cultural awareness
  • Computer skills
  • Sales techniques
  • Decision-making
  • Dependable and responsible
  • Good Telephone Etiquette
  • Self motivation

Languages

  • English, Native/Bilingual
  • Spanish, Native/Bilingual
  • Arabic, Professional

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Arabic
Professional

Timeline

Children's Ministry Volunteer

Grace Church
01.2025 - Current

Fragrance Vendor

Revlon
11.2024 - 01.2025

Retail Cosmetics Sales Beauty Advisor

Macy's
07.2023 - 11.2024

Merchandise Sales Associate

TJX Companies
09.2022 - 06.2023

Some College (No Degree) - Psychology

College Of The Desert

High School Diploma -

Rancho Mirage High School
Lizette Fernandez