Lizette Gonzalez
San Juan,TX
Summary
Qualified GS-6 Border Patrol Processing Coordinator with considerable background that demonstrates the ability to take charge, make decisions, and maintain composure in stressful situations. Proficient at working with government officials to create and implement successful security policies and procedures. Proven aptitude to maintain interpersonal relationships as well as a propensity to learn law enforcement regulations, methods and techniques, both on the job and through formal instruction.
Overview
23
23
years of professional experience
Work History
Border Patrol Processing Coordinator
Department of Homeland Security
07.2022 - Current
- Assisting with multi-agency collaborative effort to expedite the credible fear determination for selected non-citizens processed under the ER/CF pathway
- Knowledgeable with E3 CBP's Portal, UIP, SharePoint, Scheduling Tool as well as Executive Office of Immigration Review Case & Appeals System (ECAS): A scheduling tool utilized between USBP and EOIR
- Receive and process custody of detainees; maintain well-being of detainees outside of a secure complex; inventory, tag and store detainees' property for tracking purposes
- Communicate in the Spanish language; maintain contact with other sectors, agencies and assist with arrangements for removal procedures, travel and escorts
- Log the status of welfare checks on occupants, conduct visual inspections of temporary holding areas and input information into the appropriate processing system
- Draft and maintain administrative paperwork and reports related to property, transportation, and deportation documentations
- Knowledge of creating manifest transfers, assisting with Virtual Processing, APIP system and e3 detention module
- Utilizing processing systems to document custody of individuals including inventory and storing property and currency.
Unarmed Security Guard
Strategic Security Corp.
01.2020 - 05.2020
- Responsible for providing a secure and safe environment for client and organization in a Government Holding Facility
- Patrol premises by foot and conducted routine welfare checks
- Report writing submitted at the end of each shift and proper turnover to supervisors
- Maintain professional communication with rovers, site managers and project managers
- Monitor detainee behavior to prevent possible violations and accidents
- Secure premises and personnel by patrolling property, monitoring equipment, inspecting building, access points and permitting entry
- Proactively scan for potential threats stemming from criminal activity or life safety issues.
Project Manager/ Site Supervisor
Strategic Security Corp.
09.2019 - 01.2020
- Overseeing the development and implementation of security system for the protection of DHS Holding Facility
- Using a combination of management skills and specific knowledge to make critical decisions
- Implement security policies, rules and norms to make sure facility is always safe
- Conducting security evaluations while supervising security staff members
- Coach staff with both constructive and positive feedback when needed
- Respond to all emergency and non-emergency situations and communicating with Border Patrol, ICE agents and Deployed Services Manager
- Observe field operations to enhance behaviors and eliminate protocol issues
- Manage aggressive and nonaggressive behaviors and eliminate protocol issues
- Managed aggressive and nonaggressive behaviors through verbal and physical intervention using prescribed and approved techniques.
Associate Manager
Coach Factory Store
03.2008 - 07.2016
- Ensure adherence to company policy and procedures
- Promote company core values, mission statements and vision
- Leading and developing sales associates, cashiers, and stock associates
- Conduct evaluations and end of year reviews and performance plans with associates
- Influence others to gain support and cooperation needed to achieve company and store goals
- Create enthusiasm and positivity for a shared vision
- Organize all store operations and allocate responsibilities to personnel
- Supervise and guide staff towards maximum performance
- Department of Responsibilities included annual evaluations, store operations with focus on policies and procedures, loss prevention, store monthly and quarterly audits, visual merchandising, store budget and planning, ordering supplies, scheduling and processing payroll biweekly.
Stock Associate
The Disney Store La Plaza Mall
10.2007 - 04.2008
- Unload shipment boxes in an organized safe manner, which decreased merchandise off load time
- Accurately tracked, processed and documented new merchandise and supplies
- Ensure accurate labeling, logical placement, neat arrangement and cleanliness was maintained in stockroom
- Separate merchandise by departments and put merchandise on sales floor
- Responsible for proper censoring procedures for inventory control purposes
- Examine and inspect stock items for wear defects, reporting damages to supervisors
- Responsible for keeping track of off-site storage rooms and organizing them accordingly.
Cashier/Stock Associate
Express La Plaza Mall
03.2003 - 03.2008
- Demonstrate a service-oriented mindset with internal and external customers
- Greet customers and build positive and detailed individual customer relations
- Answer questions about products for potential buyers, suggest options for items the shopper has selected
- Address customer concerns when they return items
- Cooperate with other employees to ensure customer has an efficient and enjoyable shopping experience
- Replenish, arrange and organize merchandise on sales floor as per company guidelines
- Responsible for a balance register at the beginning and ending of each shift
- Processed POS transaction including checks, cash and credit card purchases and refunds
- Responsible for making the lasting impression with buyers and adding on to sale.
Customer Service Representative
Ticketmaster Call Center
10.2001 - 03.2003
- Inbound call center in charge of processing ticket sale purchases for special events, sporting events and concerts
- Provide customers with organizations services and product information
- Handle various types of requests that require different levels of trouble shooting, all while providing exceptional service to both internal and external customers
- Required to perform in a fast-paced, multiple-demand work environment
- Excellent communication and organizational skills
- Responding to customer inquiries and performing other customer service-related duties
- Ability to answer a high volume of call and emails daily.
Sales Associate
Padre Style Kids
08.2001 - 10.2001
- Greet and engage customers who enter the store
- Process transactions using POS and cash experience
- Promote special offers and awareness of store loyalty program
- Operate registers and balancing drawers
- Maintain and orderly appearance throughout the sales floor
- Provide customer service and recommending products to increase store metrics
- Process payments by totaling purchases, processing checks, cash and credit card transactions
- Alert management of potential security issues.
Leadout
Valley Race Park
02.2001 - 05.2001
- Responsible for respectful and humane treatment of greyhound race dogs in my care
- Perform as a team member and assist other lead outs to ensure a smooth operation
- Weigh each greyhound prior to each official race on the scale
- Blanket and muzzle assigned greyhounds prior to official race
- Escort greyhound to the starting box
- Return greyhound to appropriate trainer or kennel at the end of each official race.
Education
Diploma - Limited Radiologist Technologist with Medical Assisting Skills
The College of Health Care Professions (CHCP)
05.2017
Undergraduate -
South Texas College
05.2007
Undergraduate -
University of Texas Pan American
12.2001
High School Diploma -
Harlingen High School South
05.2001
Skills
- Administrative Support
- Flexible and Adaptable
- Problem-Solving
- Time Management
- Smart Focused Individual
- Strong Observant Individual
- Multitasks and Prioritizes
Certificationstrainings
- USBPA- BPPC Basic Driver Training (NEVO & Skid)
- USBPI- Collapsible Straight Baton (CSB) & Oleoresin Capsicum Spray Certification
- USBPI- Community First Aid and Safety (CFAS)
- USBPI- CPR (Child/Infant)
- USBPI- CPR/AED (Adult)
References
- Jerome Lopez, (956)793-6080
- Eunice Pastran, (956)631-3123
- David Rubio, (956)460-7114
- Randy Campos, (956)358-0536
- Rachel Barbosa-Gutierrez, (956)454-8108
Timeline
Border Patrol Processing Coordinator
Department of Homeland Security
07.2022 - Current
Unarmed Security Guard
Strategic Security Corp.
01.2020 - 05.2020
Project Manager/ Site Supervisor
Strategic Security Corp.
09.2019 - 01.2020
Associate Manager
Coach Factory Store
03.2008 - 07.2016
Stock Associate
The Disney Store La Plaza Mall
10.2007 - 04.2008
Cashier/Stock Associate
Express La Plaza Mall
03.2003 - 03.2008
Customer Service Representative
Ticketmaster Call Center
10.2001 - 03.2003
Sales Associate
Padre Style Kids
08.2001 - 10.2001
Leadout
Valley Race Park
02.2001 - 05.2001
Diploma - Limited Radiologist Technologist with Medical Assisting Skills
The College of Health Care Professions (CHCP)
Undergraduate -
South Texas College
Undergraduate -
University of Texas Pan American
High School Diploma -
Harlingen High School South