Lizette Guerrero
Katy,Tx
Summary
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager and Welfare Specialist
VisionQuest, National LTD
11.2023 - Current
- Oversee the comprehensive management of case services, ensuring strict adherence to protocols for child and sponsor evaluations, human trafficking screenings, and the expedited and secure discharge of minors.
- Maintain meticulous documentation to guarantee compliance with VisionQuest, State, and Federal regulations, conducting thorough reviews of all assessments, Family Reunification Packets, and related documents for precision and correctness prior to submission.
- Maintain ongoing communication with Office of Refugee Resettlement for safe and timely child release.
- Maintain regular contact with various outside stakeholders, including assigned case coordinator, child attorneys, and child advocates.
- Assist with referrals and coordination of any specialty services such as medical and legal services for the child.
- Maintain professional communication with all stakeholders, including child sponsors and family members of the child.
- Ensure timely travel arrangements for a timely discharge after the case is approved for release of the child.
- Ensure the timely and accurate submission of all reports and deliverables in accordance with Office of Refugee Resettlement (ORR) guidelines, state licensing requirements, and VisionQuest's incident reporting policies and procedures.
- Document all case management actions and communications as required by Office of Refugee Resettlement.
Child Protective Investigator
Texas Department of Family and Protective Services
01.2023 - 10.2023
- Responds quickly in crisis situations involving children who may be in an abusive or neglectful situation
- Conducts forensic investigations of reports of abuse/neglect to children to determine if abuse or neglect occurred and conducts assessments to determine the current or future risk of harm to children.
- Assesses child safety and takes the necessary actions to protect the child appropriately. This could include removing a child from their family.
- Documents all relevant and appropriate information gathered during the investigation and completes all required forms accurately and in a timely manner.
- Interviews people in the case such as the parents, caregivers, person who reports the concern, family members, and others familiar with the family situation. This may include medical staff, teachers, law enforcement, etc.
Intern
Texas Department of Family and Protective Services
08.2022 - 12.2022
- Supervision of juveniles
- Shadowing investigation unit
- Attendance in court hearings
- work side-by-side with CPS, caseworkers as they interact with families, investigate cases, and provide services.
- working alongside office staff for CPS to complete high-level project-based assignments and research.
Assistant Teacher
Southampton Montessori School
05.2022 - 12.2022
- Engage positively and professionally with staff and families, models behavior for children
- Observes and provides student assistance as necessary throughout the day and supports documentation of student needs
- Maintains a peaceful and prepared environment to foster student directed learning
- Maintaining the clean and attractive learning environment associated with the Montessori philosophy according to daily and weekly cleaning schedules
- Responsible for supervising students in the absence of the Head Teacher, including lunch and/or recess duties
- Communicate effectively with the Head Teacher regarding classroom management and all aspects of student performance
- Read and adhere to the guidelines of the Staff Handbook
- Attend and participate in school functions, including monthly staff meetings, parent workshops
- Complete and document all required Professional Development and training to support certifications and affiliations
- Assist the Head Teacher in planning regular field trips to enrich the classroom learning experience, including regular opportunity working outside in nature.
Intern
Texas Department of Public Safety
01.2022 - 05.2022
- Ride alongs and Patroling with Troopers
- Organizing case files
- Assisted with administrative tasks, research, and community outreach
- Gained knowledge of law enforcement procedures, protocols, and regulations.
Intern
Our Lady of Mount Carmel Catholic School
01.2018 - 06.2018
- Answer and direct phone calls, take detailed messages, when necessary, and relaying said information to other employees or executives.
- Perform clerical work such as typing documents, printing, and copying
- Database management (Filing and scanning new data/records)
- Organized files regarding employers and other staff general information
Intern
Express Energy
08.2017 - 01.2018
- Record Management
- Database management (Filing and scanning new data/records)
- Utilize Excel to create spreadsheets in an organized and timely matter
- Organized files regarding employers and other staff general information
Intern
Direct Energy
08.2016 - 06.2017
- Company Overview: Business
- Record repeating data customers perform on the website with PowerPoint
- Analyzing the format and errors on the website
- Coordinating meetings for employees and attending corporate meetings over weekly tasks
- Database management
- Business
Intern
ConocoPhillips
08.2015 - 06.2016
- Company Overview: Gas and Oil Company Headquarters
- Record management
- Utilize Excel to create spreadsheets
- Assisted coworkers with multiple tasks and projects regarding data organization
- Designing advertisements for employees
- Gas and Oil Company Headquarters
Education
High School Diploma -
Cristo Rey Jesuit Preparatory School of Houston
Houston, TX05.2018
Bachelor's - Criminology
University of St. Thomas
Houston, TX05.2022
Skills
- Teamwork
- Multitasking
- Organization
- Microsoft Office (Excel, Word, PowerPoint, etc)
- Time Management
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Conflict resolution
- Client advocacy
- Care coordination
- Case planning
- Critical thinking
- Community outreach
- Records management
- Crisis intervention
- Treatment Planning
- Discharge planning
Certification
- Certified In CPR
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Case Manager and Welfare Specialist
VisionQuest, National LTD
11.2023 - Current
Child Protective Investigator
Texas Department of Family and Protective Services
01.2023 - 10.2023
Intern
Texas Department of Family and Protective Services
08.2022 - 12.2022
Assistant Teacher
Southampton Montessori School
05.2022 - 12.2022
Intern
Texas Department of Public Safety
01.2022 - 05.2022
Intern
Our Lady of Mount Carmel Catholic School
01.2018 - 06.2018
Intern
Express Energy
08.2017 - 01.2018
Intern
Direct Energy
08.2016 - 06.2017
Intern
ConocoPhillips
08.2015 - 06.2016
Bachelor's - Criminology
University of St. Thomas
High School Diploma -
Cristo Rey Jesuit Preparatory School of Houston
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