Lizette Gutierrez
El Paso,TX
Summary
Well-organized and detail-oriented individual seeking a challenging position. Selfmotivated person who performs diligently to accomplish organizational goals. Ability to learn new skills quickly and effectively. Adept in customer relations with the ability to handle and resolve issues. Team oriented; thrive in fast-paced environments. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Coaching provides students with safe and nurturing learning environment. Possesses excellent communication, interpersonal and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service/Communications Clerk
PAM Health Rehabilitation Hospital
El Paso, TX
04.2024 - Current
- Welcome everyone in make sure everyone sign in and out from the facility
- Making sure Visitors have their badges as entering the Hospital
- Outbound call for discharge patients follow up
- Inbound calls from family members, Dr Office's.
- Transfer calls through all the hospital to nurse, HR, and patient rooms
- Save documents of Outpatient and POC
- Open back door for Ambulance
- Tag medical equipment
- Tour of hospital
- Announcement for emergency or end of day closing
- Sending text messages to HR, Nurses, Administration, and Material Management job communication through Tiger Text.
Sales Associate II
Concentrix
El Paso, TX
02.2022 - 02.2023
- Working for Optum RX calling in for new medication and refills or new membership to get their medication delivered to them.
- Making payments registered credit card or debit cards
- Set up delivery and updating data in system.
- Looking up for members provide best customer service.
Customer Service Representative
MAXimum Research, Inc., IRS
Florida
06.2021 - 10.2021
- It was temporary position.
- Take inbound calls for stimulus check.
- FAQ was needed to be read verbatim.
- Needed to search for correct answer with help of probing questions website
- Deescalate upset members some help them clear all their questions and concerns
- Help training classes to understand help role play for they could be ready for floor
Customer Service Representative
Entergy of Arkansas
08.2020 - 03.2021
- I would take inbound calls for outages and lines down an also gas leak's or some emergency calls to report to line man or gas man
- I would help clients read there billing and help with reading meters
- Had to note down everything for each client
- Help them with website assistance to pay there bill
- Help desolate calls an help the client with their problem
- Temporary for huracan season.
House Cleaner
Liz is Cleaning
01.2019 - 03.2020
- Scheduling appointments for clients for the day of cleaning
- Making sure client are happy with the outcome of the work
- Giving great customer service while in the work are and after the job is done
- Handling money payment
- Being responsible for times that will be arrived at the home address
- Give out quotes for cleaning and gave walk through to client on what is needed to be clean.
Child Care Provider
Rydal's and Rhymes
03.2017 - 09.2018
- Job Duties: Taking Care of children different ages
- I would be in the after school room with the oldest children from ages 9year old up to 12-year-old
- My responsibly would be to have my room clean and have the children's daily activity along with a monthly calendar would have different actives with children for each season
- Had to maintain rooms always clean and toy sanitize
- I would also do meal counts for day care
- Transportation was another of my duties at the day care.
Childcare Provider
Just for You Daycare
05.2016 - 02.2017
- Job Duties: Taking Care of children different ages
- I would be in the after school room with the oldest children from ages 9year old up to 12-year-old
- My responsibly would be to have my room clean and have the children's daily activity along with a monthly calendar would have different actives with children for each season
- Had to maintain rooms always clean and toy sanitize
- I would also do meal counts for day care
- Transportation was another of my duties at the day care.
Customer Service Representative
Xerox
09.2015 - 03.2016
- Job Duties: Receive inbound call to provide regarding their medical information for their benefits, balance inquiry, new applicant enrollment
- Give out status on participants account
- Professional and friendly attitude is required on the call.
Sales Representative
HGS
03.2015 - 09.2015
- Job Duties: Answering incoming phone calls with care and a great attitude
- Helping customer with questions about their Direct TV, AT&T, and AT&T UVerse accounts
- Make sales of $1000 dollars per month as part a bonus program for Direct Tv, AT&T, and AT&T U-Verse
- Customer Services
Cashier/Shift Manager
Exxon
03.2014 - 02.2015
- Job duties: Included great customer services as soon they are coming the front door and as they walk out the door
- Cleaning of the restroom, front of the store, lobby of the store, storage, and walk in cooler
- Inventory of the current and incoming mechanized.
Medical Assistant
Salud y Vida
09.2013 - 02.2014
- Job Duties: Answering phone, sending patient messages to providers and answering any question the patient may have
- I also worked in the clinic there I was responsible for taking vitals, giving vaccines, and front desk customer service.
Externship Site
Immunize El Paso
07.2013 - 08.2013
- Job Duties: Apply injections to patients drawing blood for test need
- Filling out paper work
- Helping fellow coworkers holding down patients for immunizations
- Also helping with billing
- Putting information alphabetical order in a neat and organized form
- Handing out forms and answering patients questions in a friendly matter
- Keeping stations clean and organic for each patient could have a good and save environment for medical treatment.
Caregiving
Mi Casita
06.2011 - 12.2011
- Take patient to Dr room
- Also help with pay bills
- Take patient to store buy his food and house hold items
- Made sure patient took medication with his meals
- Making sure patient was in best care while I was present.
Cashier/Cook
Whataburger
11.2008 - 12.2009
- Job Duties: Responsible for greeting all guests with enthusiasm and friendliness; answer guest questions about food, beverages, and our restaurant accurately and in a friendly manner; provide the highest level of service in accordance with our standards
- Identify food orders when ready and deliver items to tables in a timely manner; communicate with food and beverage staff to ensure guest satisfaction; maintain a safe, clean, organized, and stocked work area
- Customers Service
Education
Certification - Medical Assisting
Southwest University
06.2013
High School Diploma -
SOCORRO HIGH SCHOOL
05.2008
Skills
- Bilingual Bi-Literate (English and Spanish)
- People Skills
- Computer Skills (Microsoft Offices)
- Cleaning Experience
- Experience Administering Injections
- Customer Service
- Working with children
- Coaching Aide
- Computer Skills
- Residential Cleaning
- Patient Care
- Vital Signs
- Child Care
- Basketball Coach
Certification
- First Aid Certification
- CPR Certification
Assessments
- Customer service, Familiar, 01/01/24, Identifying and resolving common customer issues
- Customer focus & orientation, Familiar, 12/01/23, Responding to customer situations with sensitivity
- Call center customer service, Proficient, 01/01/24, Demonstrating customer service skills in a call center setting
- Medical receptionist skills, Familiar, 01/01/24, Managing physician schedules and maintaining accurate patient records
- Attention to detail, Completed, 01/01/24, Identifying differences in materials, following instructions, and detecting details among distracting information
- Medical terminology, Completed, 01/01/24, Understanding and using medical terminology
Timeline
Customer Service/Communications Clerk
PAM Health Rehabilitation Hospital
04.2024 - Current
Sales Associate II
Concentrix
02.2022 - 02.2023
Customer Service Representative
MAXimum Research, Inc., IRS
06.2021 - 10.2021
Customer Service Representative
Entergy of Arkansas
08.2020 - 03.2021
House Cleaner
Liz is Cleaning
01.2019 - 03.2020
Child Care Provider
Rydal's and Rhymes
03.2017 - 09.2018
Childcare Provider
Just for You Daycare
05.2016 - 02.2017
Customer Service Representative
Xerox
09.2015 - 03.2016
Sales Representative
HGS
03.2015 - 09.2015
Cashier/Shift Manager
Exxon
03.2014 - 02.2015
Medical Assistant
Salud y Vida
09.2013 - 02.2014
Externship Site
Immunize El Paso
07.2013 - 08.2013
Caregiving
Mi Casita
06.2011 - 12.2011
Cashier/Cook
Whataburger
11.2008 - 12.2009
Certification - Medical Assisting
Southwest University
High School Diploma -
SOCORRO HIGH SCHOOL
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