Lizette Hall
Five Below
Fort Worth,TX
16
years of professional experience
Account Manager managing 10–25 accounts, building customer loyalty through 36+ retention follow-up contacts per week, issue resolution, and tailored support for account needs. Supports financing approval, retention, and satisfaction by handling 11–20 financing cases per month, developing solutions for complex customer situations and maintaining steady communication. Delivers a consultative style that fits relationship-based sales and service environments.
Work History
Customer Support Specialist
7 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Implemented process improvements to enhance customer satisfaction and streamline support workflows.
- Managed escalated issues by collaborating with cross-functional teams for timely resolution.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
Customer Service Representative
11 Months- Streamlined order placement procedures, resulting in measurable process efficiency improvements.
- Contributed to team efforts in refining customer service strategies, leading to an improved cooperative work environment and service quality.
- Collaborated with team to refine customer service strategies, enhancing service quality and fostering a cooperative work environment.
Account Manager
2 Years- Enhanced customer retention and loyalty through proactive follow-up communications and effective inquiry management.
- Increased financing approval rates by creating tailored solutions for customers facing complex financial situations.
- Boosted customer satisfaction by conducting comprehensive service follow-ups and satisfaction surveys with the sales team.
Customer Service Representative
1 Year 7 Months- Resolved client inquiries and educated account holders on self-service banking tools, enhancing user experience and promoting digital engagement.
- Recommended tailored banking products to meet customer needs, increasing satisfaction and supporting client retention.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Store Associate/Cashier
11 Months- Provided exceptional customer service, organized sales environment, and managed pricing and inventory to enhance operational efficiency.
- Provided coverage at alternate locations to ensure seamless operations.
Customer Service Representative
1 Year 5 Months- Coordinated towing services for roadside assistance, ensuring prompt resolution of urgent customer issues and contributing to enhanced customer safety and satisfaction.
- Demonstrated empathy during customer interactions, effectively addressing needs and fostering trust under pressure.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed customer accounts, ensuring accuracy and timely updates to information.
- Assisted in training new team members on company policies and procedures.
Front Office Administrative Assistant
5 Months- Managed scheduling for meetings and events, optimizing use of resources and time.
- Coordinated daily administrative operations to ensure efficient office functionality.
- Developed and implemented filing systems to improve document retrieval efficiency.
- Facilitated communication between staff, parents, and students to enhance information flow.
- Safeguarded company information by maintaining strict confidentiality in all matters related to client accounts and internal operations.
- Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
- Contributed to a professional office environment by greeting visitors courteously and directing them to the appropriate personnel or resources.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
- Assisted in the preparation of reports and presentations for school administration meetings.
- Facilitated prompt resolution of customer complaints via email or phone communication leading to increased customer satisfaction ratings.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
Office Assistant
3 Years 1 Month- Processed tuition payments to ensure accurate financial transactions and supported office efficiency through meticulous clerical duties.
- Fielded phone and email inquiries, maintained filing systems, and coordinated meeting schedules to enhance communication and organization.
- Managed scheduling and coordination of church events to enhance community engagement.
- Assisted with administrative tasks, ensuring efficient operations within office environment.
- Maintained accurate records and documentation for various church programs and activities.
Early Learning Center- Floater
2 Years 2 Months- Facilitated smooth operations by providing support to various ministry teams.
- Adapted quickly to changing needs, ensuring efficient service delivery during events and services.
- Assisted in setup and breakdown of church facilities for programs, enhancing overall participant experience.
- Collaborated with staff to improve workflow processes, increasing operational efficiency across departments.
- Developed strong working relationships with community members, promoting engagement within church initiatives.
- Monitored inventory of supplies and materials, ensuring availability for all church activities and functions.
- Coordinated with parents to provide updates on child progress and address concerns.
- Monitored classroom environment to ensure safety and adherence to health regulations.
- Developed and maintained a structured schedule to enhance children's routine and stability.
- Established strong relationships with families through open communication channels such as parent-teacher conferences or daily check-ins at drop-off/pick-up times.
- Supported early literacy skills through storytelling, reading books, and teaching letter recognition.
- Participated in ongoing professional development opportunities to stay current with best practices in early childhood education methodologies.
- Monitored daily health checks of each child upon arrival at the facility to ensure safety and well-being of all students.
- Contributed to maintaining clean and organized classrooms to ensure a productive learning environment for all students.
- Maintained accurate records on student attendance, health concerns, and daily progress to ensure compliance with state regulations.
- Collaborated with lead teachers on lesson planning, assessment strategies, and curriculum development.
- Effectively managed classroom behavior by implementing consistent rules and routines for all students.
Floater
1 Year 1 Month- Facilitated smooth operations across various departments, ensuring seamless service delivery.
- Supported event setup and breakdown, enhancing overall attendee experience.
- Assisted in volunteer coordination, fostering teamwork and community engagement.
- Maintained inventory accuracy for supplies, optimizing resource availability.
Education
High School Diploma - General Education
Skills
Customer service
Account management
Conflict resolution
Active listening
Front desk operations
Data entry
Microsoft Excel
Bookkeeping
Scheduling coordination
Office management
Timeline
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