Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lizette Javier Ramrez

Seaside,CA

Summary

Dynamic customer support professional with expertise in Salesforce and efficient data entry. At Chevron, I enhanced customer satisfaction through prompt resolutions and effective communication. Proven ability to train new team members and streamline processes, contributing to improved service delivery and operational efficiency. Adaptable and dedicated to fostering positive customer experiences.

Overview

4
4
years of professional experience

Work History

Tier 2 Customer Service Representative

Chevron
01.2024 - Current
  • Trained new representatives on technical procedures and company policies to ensure consistent service quality.
  • Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
  • Coordinated with the team to share workload during peak periods, ensuring optimal service delivery and minimal customer wait times.
  • Collaborated with colleagues across departments to expedite resolution efforts when needed, improving overall efficiency levels within the team.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Stock Associate

Macys Backstage
10.2023 - 01.2024
  • Managed inventory organization to optimize stock accessibility and retrieval efficiency.
  • Assisted in unloading shipments, ensuring accurate product placement on shelves.
  • Collaborated with team members to streamline restocking processes during peak hours.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
  • Managed inventory storage in clean and organized fashion.
  • Greeted customers and directed to requested products.
  • Provided exceptional customer service while working the sales floor when necessary; addressing inquiries, locating items, and processing transactions.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Stocked designated items on shelves, end caps and displays.
  • Followed orders precisely for correct items, sizes and quantities.
  • Picked and packed order items.

Retail Sales Associate

Forever Carmel
07.2021 - 10.2023
  • Processed customer transactions efficiently, ensuring accurate payment handling and cash management.
  • Assisted customers with product inquiries, enhancing overall shopping experience through personalized service.
  • Collaborated with team members to streamline inventory management and restocking processes.
  • Trained new associates on POS systems and customer service protocols, fostering a productive team dynamic.
  • Handled customer complaints effectively, resolving issues to ensure satisfaction and repeat business.
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
  • Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
  • Managed inventory, restocked shelves, and ensured product availability, contributing to store efficiency.

Education

High School Diploma -

Central Coast High School
Seaside, CA
06-2019

Skills

  • Email communication best practices
  • Customer support professional
  • Efficient data entry
  • Fast typing proficiency
  • Salesforce expertise

Languages

English
Professional Working
Spanish
Full Professional

Timeline

Tier 2 Customer Service Representative

Chevron
01.2024 - Current

Stock Associate

Macys Backstage
10.2023 - 01.2024

Retail Sales Associate

Forever Carmel
07.2021 - 10.2023

High School Diploma -

Central Coast High School

Similar Profiles

CREATE PROFILE
Lizette Javier Ramrez