Lizette Lewis
Zebulon,NC
Summary
Proven track record in enhancing customer relations and operational efficiency at Maximus Health Services, leveraging skills in CRM software and exceptional communication. Excelled in identifying upselling opportunities and resolving complex cases with empathy, contributing significantly to business growth. Demonstrated expertise in inter-department collaboration and problem-solving, ensuring seamless service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bilingual Customer Relations
Maximus Health Services
10.2021 - 12.2023
- Contributed to the growth of the business by identifying upselling opportunities during client interactions while maintaining integrity and transparency.
- Served as an escalation point for challenging cases requiring specialized knowledge or authority, ensuring swift resolutions that satisfied both parties.
- Recognized consistently for outstanding performance in handling difficult situations with empathy and professionalism.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Urgent Care Intake Specialist
FastMed
08.2019 - 01.2022
- Implemented infection control measures to minimize the spread of communicable diseases within the facility.
- Facilitated smooth handoffs between shifts by conducting thorough briefings on each patient''s condition and needs.
WIC Nutrition Intake Specialist Ist
State of North Carolina WIC
07.2012 - 01.2014
- Contributed to the growth of the business by identifying upselling opportunities during client interactions while maintaining integrity and transparency.
- Served as an escalation point for challenging cases requiring specialized knowledge or authority, ensuring swift resolutions that satisfied both parties.
- Recognized consistently for outstanding performance in handling difficult situations with empathy and professionalism.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Virginia Medicaid Benefits Intake
State of Virginia
06.2014 - 08.2018
- Facilitated timely referrals to specialists by diligently coordinating appointments and communication between patients, primary care physicians, and external providers.
Education
Bachelor Of Applied Arts - Social Media Marketing
Full Sail University
Winter Park, FLAssociate Of Arts And Sciences - Business Administration
University of Phoenix
Tempe, AZ06.2010
High School Diploma - General Studies
Robert Morgan Highschool
Miami, FL06.1995
Skills
- CRM Software
- Customer Relations
- Training and mentoring
- Schedule Management
- Inter-department collaboration
- Customer Service
- Problem-Solving
- Time Management
- Excellent Communication
Certification
Certified Medical assistant
Hippa Certified
Languages
Spanish and English
Full Professional
Timeline
Bilingual Customer Relations
Maximus Health Services
10.2021 - 12.2023
Urgent Care Intake Specialist
FastMed
08.2019 - 01.2022
Virginia Medicaid Benefits Intake
State of Virginia
06.2014 - 08.2018
WIC Nutrition Intake Specialist Ist
State of North Carolina WIC
07.2012 - 01.2014
Certified Medical assistant
Hippa Certified
Bachelor Of Applied Arts - Social Media Marketing
Full Sail University
Associate Of Arts And Sciences - Business Administration
University of Phoenix
High School Diploma - General Studies
Robert Morgan Highschool
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