LIZETTE MARTINEZ
Madera,CA
Summary
Dynamic Lead Medical Assistant with a proven track record at Behr Laser and Skin Care Center, excelling in patient education and electronic health records management. Recognized for optimizing workflows and enhancing patient satisfaction through exceptional customer service and meticulous attention to detail. Skilled in surgical assistance and team collaboration, ensuring high-quality care delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Behr Laser and Skin Care Center
Fresno, CA
04.2018 - Current
- Promoted to Lead Medical Assistant March 2025
- Supervised and trained medical staff on procedures for patient intake, examinations, and treatments to ensure compliance and quality care.
- Trained new medical assistants on clinic protocols and patient interactions.
- Managed patient scheduling to optimize appointment availability and enhance consultation access.
- Assisted physicians with various laser and skin care procedures during treatments.
- Educated patients on post-treatment care and skincare products effectively.
- Maintained accurate medical records and updated patient information in the system.
- Coordinated inventory management and ordered medical supplies to maintain operational readiness.
- Provided exceptional customer service to enhance patient satisfaction and retention.
- Collaborated with the healthcare team to streamline operational workflows efficiently.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Responded quickly and efficiently to emergency situations within the healthcare facility.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
Office Assistant
JS Golden State
Madera, CA
04.2022 - 10.2022
- Managed daily office operations and ensured clean work environment to promote productivity.
- Maintained organized filing system for paper documents and electronic files to support efficient information retrieval.
- Organized files, developed spreadsheets, faxed reports, and scanned documents to streamline organizational workflow.
- Processed documents and ensured accurate data entry into systems.
- Checked records for accuracy during data entry.
Medical Assistant Extern
Behr Laser and Skin Care Center
April, CA
03.2018 - 04.2018
- Completed 180 hours of externship
- Assisted dermatologists during procedures by anticipating instrument needs and providing necessary tools promptly.
- Prepared treatment rooms and maintained equipment cleanliness and readiness to facilitate safe patient care.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Managed general office duties to ensure smooth operations and support administrative staff during peak hours.
Education
Medical Assistant
San Joaquin Valley College
Madera, CA06-2018
High School Diploma -
Madera South High School
Madera, CA06-2016
Skills
- Surgical assistance
- Cosmetic procedure assistance
- Wound care management
- Skin biopsy assistance
- Pathology specimen handling
- Diagnostic testing
- Electronic health records
- Medical documentation
- Workflow optimization
- Time management
- Patient education
- Team collaboration
- Medical terminology knowledge
Roles And Responsibilities
- Manage the direction and work flow of back office staff
- Overlook providers schedules
- Prep and assist in MOHS surgery
- Prep and assist in Cosmetic procedures (Liposuction, CO2 laser, Filler, Botox)
- Scribe for providers
- Send and refill prescriptions
- Document lab work
- Patient care
Languages
English
Professional
Spanish
Limited
Certification
BLS Certification
Timeline
Office Assistant
JS Golden State
04.2022 - 10.2022
Lead Medical Assistant
Behr Laser and Skin Care Center
04.2018 - Current
Medical Assistant Extern
Behr Laser and Skin Care Center
03.2018 - 04.2018
Medical Assistant
San Joaquin Valley College
High School Diploma -
Madera South High School