LIZETTE MEZA
Austin
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Ascension Seton
02.2024 - Current
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
Certified Medical Assistant
Vein Center of Austin
11.2021 - 12.2023
- Scrub sterile vein procedures, including Endovenous Thermal Ablations, Microphlebectomy and Ultrasound Guided Sclerotherapy
- Room clinic and procedure patients
- Perform daily autoclave
- Prepare monthly biohazard
- Stock and monitor supplies
- Manage and schedule incoming vein referrals from Leading Reach and Epic orders WQ
- Schedule follow-up patients from recall reports
- Obtain referrals when required as well as authorizations from patient's insurance for procedures
- Assist with incoming calls
- Backup front desk and check-out to include patient registration and taking payments
- Travel to other clinics.
Front Desk Receptionist
Closets By Design
09.2020 - 11.2021
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Scheduled designer consultations and installations.
Customer Service Agent
Alorica
09.2019 - 08.2020
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Provided a high level of customer service to all clients
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Processed payments received from customers via cash or credit card transactions accurately and efficiently
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
Customer Service Agent
GC Services, Mercedes Benz Financial Services
06.2017 - 08.2019
- Responded to telephone inquiries and complaints following standard operating procedures.
- Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues.
- Processed orders and detailed transaction information to customers.
- Provided exceptional customer service to clients in fast-paced call center environment.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Read from scripts to promote uniformity and consistency in communications.
- Processed customer adjustments to maintain financial accounts.
Education
NRCMA -
College of HealthCare Professions
10.2021
Skills
- Inventory and Supply Management
- Medical Terminology
- HIPAA Compliance
- EMR / EHR
- Payment Collection
- Medical Records Management
- Vital Signs Documentation
- Patient Scheduling
- Data Entry
- Companionship and Emotional Support
- Sterile Technique
- Direct Patient Care
Certification
NRCMA
Languages
Spanish
Limited Working
References
Jose Santos - Clinical Manager - Vein Center of Austin Heart
(956) 334-2858
Nancy Ruiz - Manager - Closets by Design
(512) 296-7805
Email: Naneme86@gmail.com
Andre Clay - Manager - Alorica
(210) 279-4611
Email: Andreclay95@gmail.com
Timeline
Certified Medical Assistant
Ascension Seton
02.2024 - Current
Certified Medical Assistant
Vein Center of Austin
11.2021 - 12.2023
Front Desk Receptionist
Closets By Design
09.2020 - 11.2021
Customer Service Agent
Alorica
09.2019 - 08.2020
Customer Service Agent
GC Services, Mercedes Benz Financial Services
06.2017 - 08.2019
NRCMA -
College of HealthCare Professions