LIZETTE MUNOZ-ISLAS
Charlotte,NC
Summary
Bilingual Bachelor of Science in Psychology student at UNC Charlotte with 2+ years of experience in high-volume, fast-paced environments. Recognized as Employee of the Month for excellence in interpersonal communication and reliability. Passionate about community advocacy and empowerment, with a proven ability to apply behavioral observation and conflict de-escalation in both professional and volunteer settings.
Overview
3
3
years of professional experience
Work History
Behavior Technician
Butterfly Effects Inc.
05.2026 - Current
- Implemented individualized behavior intervention plans to support clients' developmental goals.
- Monitored client progress and documented behavioral data for analysis and reporting.
- Collaborated with interdisciplinary teams to enhance treatment strategies and client outcomes.
- Trained and mentored new technicians on behavior management techniques and protocols.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
Barista
Starbucks
01.2023 - 06.2026
- Awarded Employee of the Month: Selected for consistently high performance and for maintaining a positive, productive store climate during peak volume periods.
- Conflict De-escalation: Effectively applied active listening and psychological principles to resolve customer concerns, ensuring a professional and welcoming atmosphere.
- Bilingual Service: Acted as a primary translator and point of contact for Spanish-speaking customers to ensure inclusive and accurate service.
- Operational Efficiency: Managed complex beverage production while meeting strict speed-of-service targets and food safety standards.
Education
Bachelor of Science - Psychology
University of North Carolina at Charlotte (UNCC)
Charlotte04.2026
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
Languages
Spanish
Native or Bilingual
Timeline
Behavior Technician
Butterfly Effects Inc.
05.2026 - Current
Barista
Starbucks
01.2023 - 06.2026
Bachelor of Science - Psychology
University of North Carolina at Charlotte (UNCC)