Lizette Ramirez
Anaheim,CA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Taco Bell
Garden Grove, CA
03.2019 - 12.2023
- Trained new employees and delegated daily tasks and responsibilities
- Completed store opening and closing procedures and balanced tills
- Managed cash handling procedures, maintaining accuracy in financial transactions
- Responded to and resolved customer questions and concerns
- Helped store management meet standards of service and quality in daily operations
- Enforced company policies and regulations with employees
- Increased sales performance through effective upselling techniques and staff training initiatives
- Completed cash and credit card transactions accurately using POS software
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance
Cashier
Panera Bread
Anaheim, CA
10.2024 - Current
- Greeted customers entering store and responded promptly to customer needs
- Operated cash register for cash and credit card transactions with excellent accuracy levels
- Built relationships with customers to encourage repeat business
- Mentored new employees on cashier duties and best practices, improving overall staff performance
- Increased sales of promotional items by informing customers about current offers
Education
High School Diploma - undefined
Century Day School
Garden Grove, CA07.2021
Skills
- Customer-Oriented
- Cash handling expertise
- Staff Motivation
- Inventory control and record keeping
- Team Leadership
- Positive Attitude
- Goal Setting and Tracking
- Role Modeling
- Punctual
Certification
Certified Manager Food Handler
LANGUAGES
English - Native or Bilingual
Timeline
Cashier
Panera Bread
10.2024 - Current
Shift Supervisor
Taco Bell
03.2019 - 12.2023
High School Diploma - undefined
Century Day School