Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lizette Torres

Los Angeles

Summary

Dedicated housekeeper with a proven track record at Molly Maid, enhancing guest satisfaction through meticulous cleaning and health compliance. Skilled in teamwork and bathroom sanitation, I consistently improved cleanliness ratings and reduced guest complaints by implementing effective cleaning techniques. Committed to maintaining high standards and fostering positive guest experiences.

Overview

6
6
years of professional experience

Work History

Housekeeper

Private Residence
02.2023 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.

Housekeeper-Family Nanny

Private Residence
01.2021 - Current
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
  • Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
  • Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.

House and Pet Sitter

Private Household
01.2021 - 02.2023
  • Fed and walked pets, cleaning up after pets indoors and outdoors.
  • Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients'' return.
  • Communicated with homeowner via phone or text.
  • Fed and watered animals and replaced dirty bedding and litter boxes.
  • Built strong relationships with repeat customers based on trustworthiness professionalism exceptional attention detail.
  • Provided regular exercise routines for pets, promoting physical fitness and mental stimulation through walks, playtime, and interactive games.
  • Improved client satisfaction by providing attentive and personalized house and pet sitting services.
  • Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
  • Collaborated closely with homeowners regarding specific requirements or requests pertaining to property maintenance or pet care management.

Housekeeper

Molly Maid
03.2019 - 03.2020
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Operated electronic backpack vacuums and floor sweepers.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.

Education

Associate of Arts - General Studies

Valencia College
Orlando, FL
05-1997

General Studies

Jose Lazaro
Carolina, Puerto Rico
12-1985

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Mopping and sweeping
  • Vacuuming and sweeping
  • Cleaning bathrooms
  • Health and safety compliance

Languages

Spanish
Full Professional

Timeline

Housekeeper

Private Residence
02.2023 - Current

Housekeeper-Family Nanny

Private Residence
01.2021 - Current

House and Pet Sitter

Private Household
01.2021 - 02.2023

Housekeeper

Molly Maid
03.2019 - 03.2020

Associate of Arts - General Studies

Valencia College

General Studies

Jose Lazaro

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