LIZIEL PETILUNA
Leyte, Philippines
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
7
7
years of professional experience
Work History
Junior Hostess
The First Collection Hotel Business Bay LLC
Dubai, UAE
03.2022 - 11.2022
- Greeted guests warmly upon arrival, seating them promptly.
- Communicated clearly with kitchen staff regarding customer orders.
- Monitored dining room activity to ensure compliance with health regulations.
- Developed long-term relationships with customers to increase opportunities for repeat business.
HOSTESS
Sofitel Dubai Downtown Hotel Tipsy Lion
Dubai, UAE
06.2021 - 02.2022
- Responsible for taking bookings and ensuring on arrival all guests' needs are fully met
- Experienced at helping with any customer complaints or bill inquiries and able to diffuse
- Difficult situations in a timely manner ensuring that all parties are happy with the resolution
- Working as part of a team, taking part in meetings, and coming up with innovative ideas to boost
- Revenue
Senior Service Specialist
Wyndham Marina Hotel LLC
Dubai, UAE
12.2020 - 06.2021
- Created detailed reports on customer satisfaction levels based on surveys conducted.
- Provided high-level customer service to clients and customers, responding quickly and efficiently to inquiries.
- Maintained up-to-date records of all service activities within the organization's database system.
Hostess/Assistant Bartender
Le Royal Meridien Beach Resort and Spa
Dubai, UAE
05.2018 - 12.2020
- Assist in creating a warm and welcoming environment for our guest
- Ensure that all guests' requests and queries are responded to promptly and effectively and exceptional
- Service is delivered to guests at all times
- Have up-to-date knowledge of menus and specials and promote these to customers
- Take food and beverage orders and ensure that orders are communicated to the kitchenmaid bar
- Promptly and accurately ensuring an exceptional level of service is maintained all times
- Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and
- Housekeeping duties as required
- Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction all times and
- Ensuring that any guest complaints and comments are reported to management
- Assist in the setup and preparation, and provide service duties for functions as required
- Support the kitchen staff as and when required and in accordance withhygieneand safety regulations
- Ensure that all front of house and guest areas are well maintained at all times any otherduties as
- Directed by the Restaurant & Bar Manager or other member of the management
BOH Team Member
Cravia Zaatar W Ziet Restaurant
Dubia, UAE
03.2016 - 04.2018
- Communicated with front-of-house staff regarding customer orders and special requests.
- Prepared a variety of hot and cold foods including sandwiches, salads, entrees, appetizers, and side dishes.
- Maintained proper food handling procedures and sanitation standards to ensure safe and quality products.
- Monitored food temperatures throughout the day to ensure safety standards were met.
Education
High School -
Matag ob National High School
12.2014
Bachelor of Science - Hotel and Restaurant Technology
Eastern Visayas State University
12.2012
Elementary -
Matag ob Elementary School
12.2010
Skills
- Familiarity with relevant rules, regulations and standards
- Outstanding organizational skills
- A wealth of customer service experience
- Good time management skills
- Excellent communication and interpersonal skills
- Ability to prioritize and multitask
- Knowledgeable in sales coordination
- Hardworking, determined, patient and willing to learn new skills
- Computer-savvy (both in software and hardware)
- Proficient in Microsoft Office and with modern classroom technology
Accomplishments
FOOD AND BEVERAGE NCll June 2014 - Aug 13, 2014
Personal Information
- Date of Birth: 05/27/94
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
References
- Mr. Ranjan Barman, Le Royal Merredien Beach Resort and Spa, Restaurant Manager, +97158783816
- Mr. Bojan Kalodjera, Le Royal Merredien Beach Resort and Spa, Director of Recreation, +971566819934
- Mr. Wayne Hodgson, Le Royal Merredien Beach Resort and Spa, Assistant Executive of Housekeeping, Loaynemitchum.Hodgson@leMeredien.com, +971551233679
Timeline
Junior Hostess
The First Collection Hotel Business Bay LLC
03.2022 - 11.2022
HOSTESS
Sofitel Dubai Downtown Hotel Tipsy Lion
06.2021 - 02.2022
Senior Service Specialist
Wyndham Marina Hotel LLC
12.2020 - 06.2021
Hostess/Assistant Bartender
Le Royal Meridien Beach Resort and Spa
05.2018 - 12.2020
BOH Team Member
Cravia Zaatar W Ziet Restaurant
03.2016 - 04.2018
High School -
Matag ob National High School
Bachelor of Science - Hotel and Restaurant Technology
Eastern Visayas State University
Elementary -
Matag ob Elementary School
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