Liz M. Gonzalez H.
Saint Robert,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Experience Specialist
Fort Leonard Wood Homes
12.2021 - Current
- Perform the full range of receptionist, record keeping, and miscellaneous clerical duties.
- Identify potential tenants' needs, and help them find their home on Fort Leonard Wood (A military installation).
- Collect service member demographics, and financial documentation and input them into our computer system.
- Manipulate, and/or retrieve information and data from automated systems.
- Coordinate tenants appointments with other housing facilities from different military installations.
- Maintain and monitor tenants appointment schedules for the move-in and move-out inspections.
- Validate data and manage the prospective resident waitlist.
- Provide information regarding housing policies, procedures, and on-base neighborhood locations to tenants and their family members.
- Maintain all housing records from past, current, and future tenants.
- Respond to emergency calls and notify emergencies to the maintenance company in charge of properties.
- Screen and approve qualified applicants in accordance with company policy, Fair Housing regulations, and local laws, and prepare leases and associated move-in documentation.
- Set up Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed. Conduct pre-move-in home inspections to ensure units are ready for occupancy and move-out inspections.
- Deliver the highest level of resident satisfaction through responsive, consistent, positive, and professional interactions.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Communicated regularly with management to provide updates on overall team performance, customer feedback trends, and suggestions for ongoing improvements within the department.
- Collaborated with team members to create a positive work environment and improve overall customer experience.
- Led training sessions for new employees on proper telephone etiquette, technical troubleshooting protocols, and other essential skills needed for success in their roles as Customer Experience Specialists.
Cashier/Customer Service Representative
Main Exchange
05.2021 - 12.2021
- Perform the full range of teamwork to scan and bag items accurately and efficiently.
- Respond to customer questions about products or services.
- Provide correct information when Customers ask about a specific product which could be regarding where it is located or knowing more details about a particular product.
- input and correct the cost of products and calculate the cost if not shown in the system.
- Manipulate the prices when the customer had a discount with us as well as, retrieve demographic information and data from customers when paying with credit or checks and set it up in our automated systems.
- Coordinate adequate change denominations in the cash drawer and request an additional change.
- Keep a record of merchandise promotions, advertisements, and product information.
- Maintain our checkout clean and tidy. Monitor the process of sales and transactions.
- Greet Service members and their families with the best customer service by providing and delivering high-quality service and assistance before, during, and after the customers' requirements are met.
Waitress
Golden Corral Buffet
03.2019 - 02.2020
- Receive Customers and all visitors as the initial point of contact.
- Greet them and guide them to their table.
- Perform regular responsibilities including serving drinks to customers.
- Monitor the customer and make sure that the customer feels pleasant with all the food served and drinks and overall the environment they are in.
- Provide information regarding any foods or drinks they like or want. Respond to any policy questions a customer may ask.
- Maintain and ensure customer satisfaction by providing the best customer service.
Education
Administrative Assistant - Certification
Ozark Technical Community College
Waynesville, MO10.2025
High School Diploma -
Bellevue East Sr High School
Bellevue, NE05.2020
Skills
- Microsoft Office
- Computer Proficiency
- Data Management
- Relationship Building
- Understanding Customer Needs
- Organization skills
- Problem-solving abilities
- Telephone skills
- Teamwork and Collaboration
- Office Administration
- Interpersonal Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Experience Specialist
Fort Leonard Wood Homes
12.2021 - Current
Cashier/Customer Service Representative
Main Exchange
05.2021 - 12.2021
Waitress
Golden Corral Buffet
03.2019 - 02.2020
Administrative Assistant - Certification
Ozark Technical Community College
High School Diploma -
Bellevue East Sr High School
Similar Profiles
Makenzie O'BrienMakenzie O'Brien
Operations NCO at Fort Leonard WoodOperations NCO at Fort Leonard Wood
Ashley BlowAshley Blow
Driver at Fort Leonard WoodDriver at Fort Leonard Wood
Kirandeep BathKirandeep Bath
Military Police Officer at U.S. Army Fort Leonard WoodMilitary Police Officer at U.S. Army Fort Leonard Wood