Liz N. Reyes
Bothell,WA
Summary
Manager with over 3 years of leadership experience in coordinating teams and managing complex projects in dynamic environments. Expertise in strategic planning, operational improvement, and building high-performing teams. Currently leads a design team responsible for 25% of total store sales, enhancing customer experience through standardized responses and resources. Recognized for implementing effective solutions that boost efficiency and service quality.
Overview
7
7
years of professional experience
Work History
Design Supervisor
Floor & Decor
North Seattle, WA
12.2024 - Current
- Consistently contributed 20–25% to store sales by advocating for complete design solutions.
- Coordinated management of 90–120 active design leads in Salesforce, enhancing project timelines and follow-up processes.
- Mentored a team of 3 design associates, maintaining high standards for performance and accountability.
- Tracked and analyzed sales metrics, partnering with leadership to optimize team performance and efficiency.
Designer / Sales Consultant
Floor & Decor
Surprise, AZ
01.2024 - 12.2024
- Ranked top 4 in store sales performance while managing concurrent design projects and client timelines in high-volume retail environment.
- Contributed to store culture achieving #1 ranking in western region through strong collaboration and project accountability.
- Managed full-cycle client design projects from consultation to order coordination, ensuring high satisfaction and timely completion.
- Generated over $600K in personal sales during first year, leading to promotion as design supervisor in Seattle.
- Collaborated with contractors, installers, and internal teams to optimize project execution and delivery timelines.
- Aligned with key installation partners like Octotillo Flooring to deliver cohesive design-to-install experiences for projects averaging $5K–$10K+.
- Executed strong sales strategies that enhanced project outcomes and client relationships.
- Drove end-to-end accountability for all design projects, maintaining a focus on quality and efficiency.
Photographer / Videographer (Owner)
ENPR Productions
Phoenix, AZ
05.2020 - 12.2024
- Managed high-value wedding productions exceeding $5,000, ensuring seamless execution across photography and videography teams.
- Coordinated large-scale projects with multiple photographers and business owners, delivering comprehensive event coverage.
- Established strong client relationships, driving repeat business through effective communication and structured processes.
- Oversaw project logistics, including scheduling and on-site coordination for efficient production flow.
- Enhanced photography workflows by implementing a senior portrait editing process, improving efficiency and creative quality.
- Maintained organization of project tracking systems, ensuring adherence to budgets and timely delivery of final deliverables.
Senior Customer Care Associate
WanderJaunt
Phoenix, AZ
05.2019 - 05.2021
- Ensured seamless check-ins for over 500 Airbnb locations in Arizona, Texas, and Tennessee.
- Created and maintained over 100 canned responses for efficient guest communication.
- Worked with communications and engineering teams to incorporate responses into FAQ page.
- Optimized guest experience strategies through strategic response management and messaging consistency.
Education
Bachelor of Science - Business Management
Northern Arizona University
Flagstaff, AZ01-2019
Associate of Science - Business, Information & Systems Management
Estrella Mountain Community College
Avondale, AZ01-2017
Skills
- Project coordination and timeline management
- Team leadership and mentorship
- Cross-functional collaboration
- Client consultation and communication
- Detail-oriented tracking and reporting
- Process improvement and workflow optimization
- Microsoft Office Suite and CRM platforms
- Design software proficiency
Work Preference
Job Search Status
Open to workLocation Preference
On-SiteRemoteHybridSalary Range
$65000/yr - $90000/yrTimeline
Design Supervisor
Floor & Decor
12.2024 - Current
Designer / Sales Consultant
Floor & Decor
01.2024 - 12.2024
Photographer / Videographer (Owner)
ENPR Productions
05.2020 - 12.2024
Senior Customer Care Associate
WanderJaunt
05.2019 - 05.2021
Bachelor of Science - Business Management
Northern Arizona University
Associate of Science - Business, Information & Systems Management
Estrella Mountain Community College