Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lizsandra Cruz

Fort Mill,SC

Summary

Detail-oriented and compassionate professional with over 7 years of experience in law enforcement, administration, and child supervision. Highly skilled in managing confidential information, multitasking under pressure, and communicating with empathy and professionalism. Seeking a remote position as a Virtual Assistant, Data Entry Specialist, or Customer Support Representative to contribute organizational skills. Strong background in customer interactions and service solutions, adept at conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Effective team collaborator adaptable to changing needs, consistently focused on achieving results through efficient and empathetic service. Recognized for reliability and proactive approach in meeting customer and organizational goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Police Officer

Tega Cay Police Department
10.2023 - 08.2024
  • - Managed daily report writing and confidential record keeping with a high degree of accuracy.
  • - Coordinated with dispatch and other departments, maintaining clear written and verbal communication.
  • - Applied conflict resolution and customer service skills during citizen interactions.
  • - Maintained thorough documentation, filing reports in a timely and organized manner.

Child & Youth Program Assistant

Army Installation Management Command
04.2023 - 07.2023
  • - Supervised and cared for children across multiple age groups in a structured, policy-compliant environment.
  • - Maintained activity logs, attendance tracking, and daily reporting with accuracy.
  • - Supported children with special needs, practicing patience, empathy, and attention to individual needs.
  • - Contributed to organizing daily activities and schedules in alignment with program guidelines.

Law Enforcement Officer

City of Miami Police Department
10.2016 - 05.2022
  • - Created, submitted, and reviewed detailed incident reports under tight deadlines.
  • - Communicated clearly and calmly in high-pressure situations, both in writing and over radio systems.
  • - Performed administrative tasks such as data entry, evidence logging, and shift scheduling.
  • - Participated in team operations requiring coordination, follow-through, and confidential handling.

Waitress

Millers Kendall Ale House
01.2014 - 10.2016
  • - Delivered top-tier customer service in a fast-paced environment.
  • - Handled point-of-sale transactions and maintained accurate order processing.
  • - Built repeat customer relationships through attentive and respectful interaction.

Education

High School Diploma -

Miami Sunset Senior High School
Miami, FL
01.2013

Skills

  • Fast & Accurate Typing (60 WPM)
  • Excellent Verbal & Written Communication
  • Microsoft Office, Google Workspace, Email Platforms
  • Data Entry & Recordkeeping
  • Conflict Resolution & Empathy
  • Highly Reliable, Organized, and Independent
  • Time Management and Task Prioritization
  • Report writing
  • Relationship building and management
  • Integrity and honesty
  • Planning and coordination

Certification

  • - CPR / First Aid Certified
  • - De-escalation & Ethical Decision-Making
  • - Autism Awareness & Mental Health Intervention
  • - Use of Force & Documentation Procedures

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Police Officer

Tega Cay Police Department
10.2023 - 08.2024

Child & Youth Program Assistant

Army Installation Management Command
04.2023 - 07.2023

Law Enforcement Officer

City of Miami Police Department
10.2016 - 05.2022

Waitress

Millers Kendall Ale House
01.2014 - 10.2016

High School Diploma -

Miami Sunset Senior High School

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