Lizt Guedes
Miami,FL
Summary
Motivated nursing student with 4 years of experience as a medical assistant seeking to apply strong healthcare knowledge and customer service skills in a Member Engagement Representative role. Dedicated to providing excellent patient care, resolving issues efficiently, and ensuring regulatory compliance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Assistant
Community Health and Wellness Center of Miami
03.2021 - 03.2023
- Provided high-quality support in clinical settings, including patient care, vital sign monitoring, and assisting healthcare professionals in day-to-day operations
- Processed insurance and billing information, ensuring accuracy and efficient resolution of account discrepancies
- Developed strong communication and problem-solving skills by handling patient inquiries, scheduling, and medical record management
- Maintained confidentiality and complied with HIPAA regulations in all patient interactions
- Excelled in multitasking and managing several software applications to support clinical operations
Education
Nursing Program -
Miami Regional University
Skills
- Proficient in medical terminology
- Patient care practices
- Customer service
- Problem-solving abilities
- Fluent in Microsoft Office applications
- Call center systems
- Bilingual in Spanish
- Fast and accurate typing skills
- Excellent verbal communication
- Excellent written communication
- Ability to handle fast-paced environments
- Meet productivity goals
- Multitasking
- Attentive listening skills
- Customer Service
- Patient Scheduling
- Medical terminology knowledge
Certification
- Certified Medical Assistant (CMA)
- CPR and First Aid Certified
Workpreferences - Remoteopportunities
- Alabama
- Florida
- Texas
- And more
Professionalattributes
- Strong interpersonal and rapport-building skills
- Proven ability to resolve patient and customer issues courteously and effectively
- Knowledgeable in insurance claims, account resolution, and patient registration
- Focused on achieving first call resolution in all customer interactions
Timeline
Medical Assistant
Community Health and Wellness Center of Miami
03.2021 - 03.2023
- Certified Medical Assistant (CMA)
- CPR and First Aid Certified
Nursing Program -
Miami Regional University
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