Lizvette Fresco
Director, Legal Operations & Paralegal Services
Miami
Summary
Firm-wide legal operations leader with deep expertise directing paralegal and litigation support services across mass tort, wildfire, environmental, bad faith, and personal injury matters nationwide. Recognized for building high-performing teams, governing complex workflows, and delivering accuracy, compliance, and efficiency under extreme litigation volume and court-driven deadlines. Led enterprise operations supporting multi-billion-dollar settlement and wildfire litigation portfolios involving thousands of plaintiffs. Proven driver of process improvement, automation, and risk governance, with a strong track record of reducing costs, improving cycle time, and aligning legal operations with executive strategy.
Overview
18
18
years of professional experience
1
1
Certification
2
2
Languages
Work History
Director, Legal Operations & Paralegal Services
Singleton Schreiber
06.2024 - Current
- Executive legal operations leader driving scalable paralegal and litigation support operations across mass tort, wildfire, environmental, bad faith, and personal injury portfolios.
- Recognized for building high-performing, governance-driven teams that deliver accuracy, compliance, and efficiency under extreme litigation volume and court-driven deadlines.
- Led enterprise execution for a major wildfire settlement initiative involving 1,000+ plaintiffs within an $8.9B settlement framework and the Eaton wildfire litigation involving 6,000+ plaintiffs in a multi-billion-dollar case.
- Trusted partner to firm leadership, delivering operational analytics, workforce scaling, and performance insights to support strategic decision-making.
- Created and executed the firm’s strategic vision for paralegal and legal support services, aligning operational capacity with practice group objectives and client demands.
- Drove innovation in legal service delivery through process redesign, automation, performance governance, and talent development.
- Partnered closely with practice group leadership to ensure team capabilities aligned with evolving litigation strategies and workload demands.
- Led and directly supervised large, diverse, multi-state teams of paralegals, legal project assistants, and legal specialists.
- Managed workflow distribution, utilization balancing, and staffing scalability across multiple high-volume practice areas.
- Directed performance evaluation processes in collaboration with practice group leaders and HR.
- Played a key role in compensation calibration, workload justification, and leadership succession planning.
- Oversaw hiring, onboarding, and integration of new team members in partnership with recruiting and training teams.
- Designed and delivered structured training programs, SOPs, and workflow playbooks to promote skill advancement at both individual and team levels.
- Built mentoring and coaching frameworks to develop future leaders and strengthen retention.
- Identified training needs and partnered with Learning & Development to deliver targeted development initiatives.
- Aligned individual professional development plans with practice group performance expectations.
- Established best practices for workflow management, utilization tracking, and resource allocation.
- Implemented KPI frameworks measuring productivity, accuracy, utilization, cycle time, and quality.
- Delivered executive dashboards and reporting to support staffing forecasts, capacity planning, and performance management.
- Partnered with Legal Operations and Innovation teams to implement systems and tools enhancing productivity and service delivery.
- Directed operational execution for the Maui wildfire initiative, enabling accurate intake, validation, and filing of 1,000+ plaintiff claims tied to an $8.9B settlement program, while maintaining audit traceability and deadline compliance.
- Led enterprise operations for the Eaton wildfire litigation, coordinating governance and filing workflows for 6,000+ plaintiffs in a multi-billion-dollar litigation portfolio.
- Built surge-capacity operating models that allowed rapid scaling without sacrificing quality or compliance.
- Worked closely with HR, Recruiting, Learning & Development, IT, Finance, Legal Operations, and Innovation teams to align staffing, training, systems, and performance objectives.
- Served as executive liaison between attorneys, legal support teams, settlement operations, and external service providers.
- Built a scalable, high-performing legal support organization capable of supporting thousands of plaintiffs across complex, multi-billion-dollar litigation portfolios.
- Improved utilization efficiency, deadline compliance, and operational transparency.
- Elevated paralegal services into a governance-driven, performance-managed enterprise function.
Litigation Manager, AVP
QBE Insurance
11.2020 - 06.2024
- Experienced and detail-focused manager with 16 years of expertise in overseeing litigation operations, managing critical deadlines, and organizing case information.
- Recognized for effectively coordinating with legal teams and outside counsel to ensure compliance with court rules and meet client expectations.
- Skilled in developing and maintaining structured processes that support team efficiency and uphold high standards in a dynamic legal environment.
- Known for strong organizational abilities and a deep understanding of legal requirements, contributing to strategic success across complex cases.
- Oversaw and directly managed internal legal billing teams and outside counsel handling high-value litigation ($21M+), ensuring performance, risk mitigation, and budget compliance.
- Designed and implemented department-wide standard operating procedures, risk mitigation frameworks, and e-billing compliance systems aligned with Sarbanes-Oxley and internal audit policies.
- Led automation and process improvement initiatives, reducing invoice cycle times by 25% and legal spend by 15% annually through vendor negotiations and billing policy enforcement.
- Directed cross-functional collaboration with Finance, IT, and Compliance teams to integrate data reporting systems and legal dashboards (Power BI), driving KPI tracking, cost forecasting, and operational alignment.
- Managed staffing, performance reviews, and development plans for a 60+ person department; empowered leadership through hiring, coaching, and succession planning strategies.
- Maintained and audited Outside Counsel Guidelines and billing systems (Legal-X, Legal Tracker) to ensure alignment with risk, cybersecurity, and regulatory standards.
- Presented litigation updates and budget reviews to General Counsel and C-Suite, supporting executive decision-making and strategic planning.
Legal/ Docket Operations Paralegal Manager
Hickey Smith Dodd
12.2017 - 11.2020
- Detail-oriented and experienced Legal/Docket Operations Paralegal with a strong background in managing legal dockets, compliance, and administrative tasks.
- Managed and maintained accurate legal dockets for multiple attorneys, ensuring compliance with court rules and deadlines.
- Conducted audits of docketing procedures to ensure accuracy and compliance with firm policies and external regulations.
- Assisted in the creation and implementation of standard operating procedures for the docketing department, increasing efficiency by 20%.
- Coordinated with attorneys and staff to ensure timely completion of legal documents and filings.
- Prepared and filed court documents, including pleadings, motions, and briefs, in accordance with court rules and procedures.
- Monitored case developments and deadlines, providing timely updates to attorneys and clients.
- Collaborated with outside counsel to ensure compliance with billing guidelines and manage invoice processing.
- Assisted attorneys in trial preparation, including organizing exhibits, preparing witness lists, and coordinating with court personnel.
- Conducted legal research and analysis as needed to support attorneys in case preparation.
- Case management during all phases of the litigation process from the initiation of a case to the discovery period through trial and post-trial.
- Reviewed all end of the month billing invoices for fraudulent/improper/block billing prior to submitting to insurance company for payment.
- Submitting appeal invoices to payment and managed reports and payments received.
- Budget submissions for 'cost' of the cases to the insurance companies.
- Billing training to all incoming new staff.
- Managing a large volume of cases approximately 420 and head of the Trial team.
- Reviewed and requested medical records and itemized bills from the medical providers via authorization.
- Prepared documentation and summarized the medical records and itemized bills.
- Analyzed multi-line claim files – automobile, property and casualty, personal and commercial lines for subrogation potential.
- Investigated automobile claims that involve bodily injury negotiates.
- Drafting and filing Answers to Complaints, responding to discovery demands, propounding discovery requests, drafting subpoenas, Motions, Oppositions, depositions, and replies.
- Scheduling motion calendar hearings, special set hearings, mediations, and depositions.
- Prepared all Trial and deposition binders.
- Drafted all motions, prepared all exhibits, opening statement, interviews with witnesses, and preparation of opening statement.
- Summarization of Discovery and deposition transcripts.
- Performed Data Entry of Client Demographics.
- Work in multiple aspects of cases such medical malpractice, personal injury, Insurance Defense, and First Party Property in multiple states such as: Florida, New York, California, Illinois, and Wisconsin.
- Review of claim file, homeowner policies, demand packages from opposing counsel, photographs, etc.
- Legal Research such as jury verdicts, opposition replies, etc within LexisNexis and Westlaw.
- Maintaining Litigation docket, calendar, noting deadline dates for responsive pleadings/motions, court appearances, and other important deadlines.
- E-filing documents using e-portal and send motions, agreed orders, proposed orders, and unopposed orders to the judges via CourtMap and e-portal option for orders.
- Summarized medical records from the claim file, opposing counsel, and records received from the subpoenas.
- Drafted all Notice of Production from Non-Party.
- Tracked all medical records that were subpoenaed.
- Drafted pre-mediation reports and case management reports.
Legal Operations Paralegal Manager
Law Offices of Hammel & Kaplan
07.2015 - 12.2017
- Dynamic and seasoned Legal Operations Paralegal Supervisor with over 7 years of experience in overseeing and managing legal operations within a fast-paced legal environment.
- Adept at leading a team of paralegals and legal assistants to ensure efficient and compliant handling of legal matters.
- Possess a strong background in leadership, trial compliance, and docketing, with a keen eye for detail and a commitment to delivering high-quality work.
- Lead and supervise a team of paralegals and legal assistants, providing guidance and support to ensure the successful completion of all assigned tasks.
- Managed and maintained accurate legal dockets for multiple attorneys, ensuring compliance with court rules and deadlines.
- Conducted audits of docketing procedures to ensure accuracy and compliance with firm policies and external regulations.
- Coordinated with attorneys and staff to ensure timely completion of legal documents and filings.
- Prepared and filed court documents, including pleadings, motions, and briefs, in accordance with court rules and procedures.
- Monitored case developments and deadlines, providing timely updates to attorneys and clients.
- Collaborated with outside counsel to ensure compliance with billing guidelines and manage invoice processing.
- Assisted attorneys in trial preparation, including organizing exhibits, preparing witness lists, and coordinating with court personnel.
- Conducted legal research and analysis as needed to support attorneys in case preparation.
- Managing complex cases from inception to trial with minimal attorney supervision.
- Managing a large volume of cases approximately 350 of which supports 6 attorneys.
- Organized and reviewed insurance policies across multiple coverage types, layers, and terms.
- Extensive fact checking, site checking, and general editing for briefs and other responsive pleadings.
- Prepared documentation and summarized the medical records and itemized bills.
- Drafting and filing Summons and Complaints, responding to discovery demands, propounding discovery requests, drafting subpoenas, Motions, Oppositions, depositions, and replies.
- Prepared all Trial and deposition binders.
- Maintaining Litigation docket, calendar, noting deadline dates for responsive pleadings/motions, court appearances, and other important deadlines.
- E-filing documents using e-portal and send motions, agreed orders, proposed orders, and unopposed orders to the judges via CourtMap and e-portal option for orders.
- Summarized medical records from the claim file, opposing counsel, and records received from the subpoenas.
- Summarized deposition transcripts.
- Summarized discovery responses from opposing counsel.
- Drafted all Notice of Production from Non-Party.
- Tracked all medical records that were subpoenaed.
- Monthly status reports to the claim’s adjuster.
- Performed Data Entry of Client Demographics.
Litigation Paralegal Supervisor
Law Offices of Jugo & Murphy
03.2008 - 06.2015
- Personal Injury Paralegal Supervisor overseeing and manages a team of paralegals handling personal injury cases.
- They ensure the team's compliance with legal standards and company policies, as well as provide guidance and support to achieve department goals.
- In charge of Personal Injury pre-litigation and litigation department.
- Managed cases from inception to close.
- Prepared Demands, drafted correspondences, requested medical records, medical bills/ liens and closing statements.
- Scheduled hearings, depositions and mediations.
- Communicated with opposing counsel and clients.
- Copying, faxing, mailing, managing attorneys’ calendars and answering multi-line telephone system.
- E-filing.
- Legal Research.
- Legal Billing and final invoicing.
- Transcribed recordings into documents.
- Filing correspondences and pleadings.
- Negotiated medical bills/ settlements.
- Performed Data Entry of Client Demographics.
- Organized files and managed office equipment.
- Opened PD/ PIP/ BI claims for the client.
- Maintained office and staff file count and auditing.
Education
Liberal Studies, BS -
Florida International University
Miami, FLArchitecture, AA - undefined
Miami Dade College
Miami, FLArt/Design - undefined
Art Institute of Fort Lauderdale
Fort Lauderdale, FLGeneral Education Diploma - undefined
Mater Academy Middle/ High School
Hialeah, FLSkills
- Legal Operations Management
- Paralegal Services Leadership
- Strategic Workforce Planning
- Workflow & Resource Allocation
- Performance Management
- Process Improvement
- Mass Tort & Complex Litigation Support
- Risk & Compliance Governance
- Cross-Functional Collaboration
- Legal Technology Implementation
Accomplishments
- Led enterprise litigation operations supporting multi-billion-dollar wildfire and settlement portfolios, coordinating filings and governance for 7,000+ plaintiffs across multiple jurisdictions.
- Built scalable workforce and workflow models enabling rapid expansion for high-volume disaster litigation while maintaining audit readiness and filing accuracy.
- Implemented governance frameworks that improved deadline compliance, data integrity, and cross-system reporting transparency.
- Drove process automation and workflow standardization initiatives that reduced cycle time and operational risk.
- Developed KPI and reporting models used by firm leadership for capacity planning, performance management, and strategic decision-making.
- Recognized as a trusted operational partner to attorneys and executive leadership on complex, high-exposure litigation programs.
Certification
Notary Public, Florida
Timeline
Director, Legal Operations & Paralegal Services
Singleton Schreiber
06.2024 - Current
Litigation Manager, AVP
QBE Insurance
11.2020 - 06.2024
Legal/ Docket Operations Paralegal Manager
Hickey Smith Dodd
12.2017 - 11.2020
Legal Operations Paralegal Manager
Law Offices of Hammel & Kaplan
07.2015 - 12.2017
Litigation Paralegal Supervisor
Law Offices of Jugo & Murphy
03.2008 - 06.2015
Architecture, AA - undefined
Miami Dade College
Art/Design - undefined
Art Institute of Fort Lauderdale
General Education Diploma - undefined
Mater Academy Middle/ High School
Liberal Studies, BS -
Florida International University